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Job Description
Position Purpose
Effective coordination of assigned international and domestic shipments with a high level of customer service and communication
- RESPONSIBILITIES/DUTIES/FUNCTIONS TASKS:
- Coordinating Air, Sea and Land Operations for Import / Export.
- Track Project KPI's closely
- Daily planning and scheduling of all assigned pickup & deliveries
- Utilize the company's preferred vendor list and rates to best price and route customer shipments.
- Organise pickup & delivery of assigned shipments though effective communication with shipper & consignee
- Understand customer requirements and ensure consistent operations and customer service level
- Regular communication with customer providing shipment status information, reporting delays and additional costs
- Daily review of active job details and related quote in order to identify opportunities for extra revenue and additional pass through costs thereby increase overall profitability
- Continuously communicate with Move One offices in order to relay and provide necessary information / documentation for every shipment
- Prepare accurate daily reports for management.
- Daily input of status & costs in Move One database in timely manner as per the SOPs.
- Any other related duties / projects assigned by the direct supervisor from time to time to meet the business requirements
- Minimize operational costs, optimize efficiency, increase operations profitability.
Skills
QUALIFICATIONS
- Minimum 2 years of Logistics Operations Experience
- Preferred university graduate
- Computer literate (PC applications: Word, Excel, Open Office, Windows)
- Excellent communication and interpersonal skills
- Work well under pressure and able to work long hours if required
- Outstanding organizational and customer service skills
- A proactive approach to problem-solving essential
- Talent for recognizing the opportunities for process improvement
- Experience in handling shipments in the African region
- Prior global shipping management experience is highly desirable.
WORK REQUIREMENTS:
Work effectively as a team contributor on all assignments.
Interact professionally with other employees, customers, and suppliers.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Perform quality work within deadline with or without direct supervision
Able to work out of core office hours as required.
Ability to gain respect, led by example and build good relationships with customers, partners and colleagues.
Excellent time management and multi-tasking skills.
Performs well under pressure.
Proactively seeks to self-educate on developments in the local and international moving industry. Is acutely aware of the competitors.
Use personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles in logistics operations activity and procedures.