Move Coordinator - Cameroon

Position Purpose

To provide the highest standard of service to our customers in managing their move, ensuring the positive perception of the company and its services and securing excellent feedback.

To apply the Move Management Process to each and every move, ensuring accurate and timely completion of all administrative tasks associated with each move.

To ensure all steps of the move management process are followed and recorded in the appropriate systems.

Responsibilities / Functions Tasks / Duties

Opening and timely closing of jobs as per KPI

Managing all move documentation and system entries to ensure all is updated in a timely and complete way as per Company policy

Ensuring payments are received ahead of packing from private and non credit approved Corporate/Agents

Adhering to Service Level Agreements for each individual Corporate/ Agent  accounts (where applicable).

Ensuring that terms and conditions and insurance proposal forms are accurate and complete and uploaded on each file handled.

Providing clear and precise communication both internally and externally.

Communicating and supplying all relevant information to service partners, agents and other parts of the Move One organisation.

Using ‘Status Update’ function in Intrack in a complete and timely way.

Capturing and recording (wherever possible in Intrack as a progress report update) all feedback (good and bad) and conversation with customers and forwarding relevant data to your line manager.

Adhering to the company’s ‘reply within 24 hours’ policy on all communications (emails, phone calls, letters etc).