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Job Description
Position Purpose
The Move One Immigration Coordinator is the primary point of accountability for Move One's immigration clients in their assigned destination and for the assignee during any immigration service.
Duties /Responsibilities /Function Tasks
Stay abreast of changes in the country immigration laws and practices, changes in the immigration legislation and reporting on new requirements / changes to all the interested parties (Immigration Team /Key Accounts Manager/Country Manager / Product Manager / Clients).
Provide reliable, concise and correct immigration advice (written and verbal) at all times. Within 24 hours of RMC/Client initiation, send Immigration plan to assignee (including timeline and required documents).
Verification of answers initial questions and identification of the applicable full procedure. Verification of special needs, interests, or requirements with the assignee, customer and HR manager, before and during the immigration service.
Make every attempt (in within the agreed system with the RMC) to speak directly with assignee soon after the processes overview has been provided to ensure they clearly understand the Immigration Service we provide and the plan.
Maintain regular contact with the assignee, customer and HR Manager throughout the service.
Advise clients of any service related complaints, issues or challenges; Immediately notifying the Operations Manager of any service issues or escalations brought to their attention by a client; documenting the issues/challenges in the system and placing the service alert.
Track upcoming expiration dates in the system and notifying the appropriate contact (local HR, Lead Consultant, or HQ Regional Coordinator) of any expiration date notices.
Completing any client forms related to the service and weekly reporting and calls wit RMCs.
Providing clear and timely updates and service reports to any Move One clients for whom they are providing services.
Skills
Positive attitude and self-starter with strong commitment to succeed |
Excellent Arabic and English skills (verbal and written) Ability to communicate clearly, concisely and with confidence. |
Service industry work experience working within Immigration services is essential (minimum 3 years) |
Knowledge of Saudi immigration / labor regulation is a must |
Good problem solving and time management skills; Strong service inclination and customer orientation |
Perform quality work within deadlines with or without direct supervision; |
Sophisticated manner (ability to relate to people, clients and staff, at all levels) Ability to work well with employees from diverse cultures |
Strong accuracy and attention to details |
Good knowledge of MS Business applications (word, excel, PowerPoint) |
Willingness to travel 25% of the time for short stays |