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Cargo Quoting Team Leader - Dubai, UAE

Dubai, UAE Posted 2020/11/04 06:37:47 Ref: JB4251022

Job Description

Position Purpose

Reporting to the Tender and Pricing Manager, the Cargo (Logistics) Quoting Team Leader shall be responsible for the day to day supervision of logistics quoters, with full oversight of the transactional requests for quotes (RFQ’s) they handle.

Serving as the primary conduit between pricing personnel and Operations, Sales and other company functional areas, the Pricing Team Leader shall ensure Logistics & Freight Forwarding inquiries received by Move One for regional and global customers are fully supported, and actioned in a timely manner. The Team Leader shall also be personally responsible to prepare Ad Hoc quotations for designated trade lanes / regions, to include the UAE, Iraq & Africa.

The Team Leader may also be required to provide supplementary support to our Sales force and Move One Product Heads / opportunity owners in a client-facing capacity in an effort to fully understand clients' needs, propose innovative, cost-effective solutions and enhance our Sales position.

The Cargo Quoting Team Leader shall work closely with all teams within the organization, as well as approved vendors and agents, to achieve this.

Responsibilities / Duties / Functions Tasks

Administer the functional mail-boxes for cargo quotes, ensuring that all requests are delegated in a timely fashion.

Determine and Understand exact customer needs and requirements.

Identify any missing information and ensure the customer is contacted to resolve information shortage(s)

Build “mark-up” - Selling Price – in line with pre-defined system mark-ups and/or in conjunction with authorized personnel

Support Tender Management

Secondary point of receipt for all Government & Commercial Logistics customer requests for RFP’s, providing summary analysis, where necessary, of the same to assist in “bid / no bid decision”, strategy for pricing & allocation of quoting resources

Ensure that RFP that commercial proposals/quotations are current, accurate and complete, meeting all of the requirements as set out in the Statement of Work provided in the customer’s RFP/RFQ.

Support Key Account & Project Pricing

Actively support Sales personnel, Product Heads and Move One opportunity owners in client-facing and/or conference call settings, providing expert analysis & input with regards to the nature of the opportunity, potential solutions and/or challenges, thereby ensuring our fullest understanding of their requirements as part of a consolidated effort to best position ourselves to secure the business.

Active responsibility for maintaining productive, collaborative relationships with all nominated Key Account customers through quote follow-ups & regular / periodic communications to develop a complete understanding of their on-going and future logistics & supply-chain needs, increasing our opportunities to bid and to enhance our rate of conversion.

Preparation of timely responses to all Key Account & Project RFQ's in line with Move One stipulated guidelines for preparation of quotes with respect to margins, cost analysis and approved service providers.

Support Transactional Quote Requests

Preparation of regular weekly / monthly / quarterly quoting activity reports, additionally providing summary analysis of the same with particular attention paid to win-ratios, quoter output and quote quality

Assist in maintaining in Intrack tariffs, on-line Pricing Systems and agent-specific discounts up to date at all times based on Regional and/or Country Manager or vendor input

In-gauge, non Hazardous Air / FCL / LCL import requests: within 24 hours (same or next day dependent on time of receipt)

In-gauge, non Hazardous Air / FCL / LCL export requests: within 48 hours

Out of Gauge and/or Hazardous Sea or Air Shipments (e.g. Break-Bulk, charter handling / freight requests etc): within 48 to 72 hrs

100% accuracy month-on-month for all system entries, status follow-ups and Master Quote Tracker daily updates

Skills

Communication: Demonstrable ability to give and gather information and to actively manage the communication process, stating own views clearly and concisely while able to tackle disagreements constructively

Customer Oriented: Demonstrable ability to anticipate customer needs and expectations and able to identify opportunities to benefit both the customer and Move One

Motivation: Demonstrable ability to support and encourage individuals and teams as a collective, seeking to build a positive and productive working environment. Capable of self-motivating, working well on own initiative, demonstrating good utilization of time whilst working pro-actively.

Relationship Building: Demonstrable ability build cooperative working relationships within team framework and resolve conficts to produce a positive outcome

Pace: Proven success in a fast-paced environment.

Focus: Keen attention to detail and accuracy

Qualificication and Experience

Bachelor’s degree (at minimum) preferred

Strong English skills (written and verbal)

High level of numeracy

High level of computer literacy, particularly with the following PC applications: Word, Excel, Open office, Windows

Minimum 3 years relevant work experience in an international environment, preferably in a pricing role within the Moving, Transportation or Freight Forwarding sectors

Minimum 2 years experience in supervisor / team leader role for a group of at least 5 team members

Work experience in a customer-focused environment an advantage

Job Details

Job Location Dubai, UAE

Job Role Other

Employment Status Full time

Employment Type Employee

Manages Others Yes

Number of Vacancies 1

Preferred Candidate

Career Level Mid Career

Years of Experience Min: 5

Residence Location United Arab Emirates

Degree Bachelor's degree

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