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Job Description
| Position Purpose |
| The Move One Immigration Coordinator is the primary point of accountability for Move One's immigration clients in their assigned destination and for the assignee during any immigration service. |
| Responsibilities / Duties / Functions Tasks |
| Stay abreast of changes in the country immigration laws and practices, changes in the immigration legislation and reporting on new requirements / changes to all the interested parties (Immigration Team /Key Accounts Manager/Country Manager / Product Manager / Clients); |
| Provide reliable, concise and correct immigration advice (written and verbal) at all times. Within 24 hours of RMC/Client initiation, send Immigration plan to assignee (including timeline and required documents). Verification of answers initial questions and identification of the applicable full procedure. Verification of special needs, interests, or requirements with the assignee, customer and HR manager, before and during the immigration service; |
| Make every attempt (in within the agreed system with the RMC) to speak directly with assignee soon after the processes overview has been provided to ensure they clearly understand the Immigration Service we provide and the plan. Within 48 hours of sending the processes overview, a call with the assignee should be scheduled (under the terms of RMC and if agreed with RMC) to discuss the details of the Immigration Plan. |
| Maintain regular contact with the assignee, customer and HR Manager throughout the service; |
| Immediately advising the client of any service related complaints, issues or challenges; Immediately notifying the Operations Manager of any service issues or escalations brought to their attention by a client; documenting the issues/challenges in the system and placing the service alert; Excellent Customer Service to ensure customer issues are resolved. |
| Recording vital service related information in the system daily by completing comments, statuses, time-tracker, costs other fields; Uploading service related documents to system including permits copies, passports, corporate documents, and all other documents received for application processing; |
| Prepare necessary applications, forms and submission at the appropriate authorities in order to obtain permits and documents related to foreign worker's legal stay in the location; |
| Ensure that all services are invoiced within the shortest possible time (not later than 48hrs after the service is complete), in accordance with clients billing requirements; |
Skills
| Positive attitude and self-starter with strong commitment to succeed |
| Excellent Arabic and English skills (verbal and written) Ability to communicate clearly, concisely and with confidence. |
| Service industry work experience working within Immigration services is essential (minimum 3 years) |
| Knowledge of UAE immigration / labor regulation is a must. Additional for Qatar, Kuwait and Saudi is preferred. |
| Good problem solving and time management skills; Strong service inclination and customer orientation |
| Perform quality work within deadlines with or without direct supervision; |
| Sophisticated manner (ability to relate to people, clients and staff, at all levels) Ability to work well with employees from diverse cultures |
| Strong accuracy and attention to details |
| Good knowledge of MS Business applications (word, excel, PowerPoint) |
| University degree is preferred |
Job Details
Job Location
Dubai, UAE
Job Role
Other
Employment Status
Full time
Employment Type
Employee
Number of Vacancies
1
Preferred Candidate
Career Level
Mid Career
Years of Experience
Min: 3
Degree
Bachelor's degree