Move Coordinator - Dubai, UAE

POSITION PURPOSE:

To provide the highest standard of service to our customers in managing their move, ensuring the positive perception of the company and its services and securing excellent feedback.

To apply the Move Management Process to each and every move, ensuring accurate and timely completion of all administrative tasks associated with each move.

PRINCIPAL ACCOUNT ABILITIES:

To fulfill the responsibilities and authorities of a Move Coordinator, as outlined in your letter of appointment.

To manage all administrative tasks related to the position of Move Coordinator as per Move Management Process.

To ensure accurate and timely completion of all documentation and necessary approval from the Regional Manager for HHGS as and when required.

To elevate any issue or dissatisfaction from the customer to the Regional Manager for HHGS after trying to resolve at own level.

To actively use Job Progress Report in the system and report any problems as and when required.

To actively communicate with assignee/client at all stages of the move and manage expectations by clearly explaining the process each time.To provide coverage for colleagues on any type of leave, etc.

To maximize the utilization of resources available to the Company towards the achievement of annual objectives.

DUTIES/ FUNCTION TASKS:

Managing all move documentation and system entries to ensure all is updated in a timely and complete way as per Company policy

Ensuring payments are received ahead of packing from private and non-credit approved Corporate/Agents

Adhering to Service Level Agreements for each individual Corporate/ Agent accounts (where applicable).

Ensuring that terms and conditions and insurance proposal forms are accurate and complete and uploaded on each file handled.

Providing clear and precise communication both internally and externally.

Adhering to the company’s ‘reply within 24 hours’ policy on all communications (emails, phone calls, letters etc).