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Job Description
Working with the IT Department in Dubai to identify employees’ computer problems and advising on solutions
On-line support for remote offices
Respond to requests for technical assistance in person, via phone, electronically
Diagnose and resolve technical hardware and software issues
Research questions using available information resources
Advise user(s) on appropriate action
Log all help desk interactions
Administer help desk interactions
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Stay current with system information, changes and updates
Testing and fixing faulty equipment
Maintain inventory of all equipment, software and software licenses
Maintenance & troubleshooting of Linux & Windows 7/10 Editions, Printers, IP Telephony, Local Area Networks, Video Surveillance systems, Mobile devices etc
Service Desk support via Move One’s ticketing system
Learning several in-house developed CRM applications for the purpose of user administration
Manage, source and monitor vendor communications for IT equipment purchasing
Participate in our Incident Management Protocol, provide first level support and first point of contact for any IT related issues
Skills
Minimum 4 years of Windows desktop administration experience
Minimum 1 year of Linux desktop administration experience
An in-depth understanding of software and equipment (PC’s, Printers, Scanners, etc.)
Experience with configuring and troubleshooting standard desktop and e-mail applications: ex. OpenOffice (LibreOffice), MS Office, Thunderbird, MS Outlook, Firefox, Skype and alike
Assist with on-boarding of new employee
Basic knowledge of TCP / IP Networking is required
Ability to work under pressure
Willing to work long hours and learn new technologies & systems
Willing to travel to other countries
Experience with Office 365 is an advantage
Basic knowledge of ITIL is an advantage
Prior help desk or service desk Job experience is an advantage
Linux and Microsoft certificates are an advantage