Quotes Coordinator - Africa
Kenya
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As a leader in project logistics and relocations support for over 20 years, Move One has a diverse team of people who are dedicated to creating solutions and better services for our customers throughout the world. Move One assists corporations who need to expand or move their operations or people. These expansion processes may include any of the following: relocation of personnel and their personal effects (on short term or long term assignments or even across the road) or the movement of products, equipment or tools (including facilities).
Move One provides logistical solutions to support companies with their projects of moving large, high-asset materials. This can include equipment that is used only a temporary basis to help build a facility, factory, project or solution for their own use or for their client’s purposes. If the equipment needs to be sent in and brought out upon project completion, Move One is an expert at handling this type of swift movement in order to avoid delays or downtime between projects.
Additionally, Move One’s dedicated relocation team provides planning tools and on-the-ground support for their customers who need to move 1 or 100+ employees and/or family members to a new location. We understand the stresses of household goods moves and the challenges that employees and family members face when starting in a new work assignment. Setting up in a new, foreign environment is a labyrinth that can be tough even for an experienced expatriate. Move One’s relocation services take the stress out of the physical move, the paperwork that goes along with it and the introduction / settling-in stages of the full mobility (including the family pets).
We are looking for talented people who are creative and ambitious with a strong understanding of customer care. With offices in over 40 locations and a diverse team of 500+ employees, Move One offers opportunities for bright, original thinkers who are not afraid of hard work. In return we offer a growing work environment that provides opportunities for those employees who thrive on challenge and continuous learning.
See attached
Position Purpose Reporting directly to the Product Manager - Moving Services, the successful candidate will be part of a growing mobility team and will act as the main point of communication with potential (and existing) Move One corporate clients. The Business Development Executive will be responsible for all sales activities in assigned accounts and will manage the quality and consistency of all Move One product and service delivery. Responsibilities / Functions Tasks / Duties Present and sell company products and services (moving, relocation, logistics or any other specialized Move One service to current and potential clients in the assigned territory/market segment Locate or propose potential business deals by contacting potential partners; discovering and exploring opportunities. Seek out opportunities to increase business in all service areas. Identify sales prospects and contact these and other accounts as assigned. Establish and maintain current and potential client relationships. Help develop and submit professional, clear and effective proposals for current and prospective customers. Provide a consistently high level of service to Move One customers regarding the entire process of relocation, freight rates, service levels, schedule information and customer inquiries and complaints. Manage account services through quality checks and other follow-ups. Identify and resolve client concerns. Stay up-to-date on new product and service opportunities, special developments, market conditions, competitors’ activities as well as advertising and promotional trends via personal connections and through the reading of pertinent literature. Communicate new opportunities, special developments, information, or feedback gathered through networking activities to appropriate company staff. Participate in sales meetings, networking events (inside and outside of core business hours). Stay current on customer and industry trends. Understand competitor strategies, capabilities and pricing to better position Move One advantageously. Developing and presenting value based proposals, turning customer interest into actions that "close the deal", and ensuring process and quality of customer documentation. Building long term relationships with customers, acting with integrity, building and trust and credibility. Representing the organization at meetings. Provide excellent customer service to ensure customer issues are resolved. Work effectively as a team contributor on all assignments Interact professionally with other employees, customers and suppliers Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations Perform quality work within deadlines with or without direct supervision Own car and driving license
POSITION PURPOSEReporting directly to the Senior Regional Sales Representative, the successful candidate will be part of a growing mobility team and will act as the main point of communication with potential (and existing) Move One corporate clients. The Sales Representative will be responsible for all sales activities in assigned accounts and will manage the quality and consistency of all Move One product and service delivery.RESPONSIBILITIES/DUTIES/FUNCTIONS TASKSPresent and sell company products and services (moving, relocation, logistics or any other specialized Move One service to current and potential clients in the assigned territory/market segmentLocate or propose potential business deals by contacting potential partners; discovering and exploring opportunities.Seek out opportunities to increase business in all service areas.Identify sales prospects and contact these and other accounts as assigned.Establish and maintain current and potential client relationships.Help develop and submit professional, clear and effective proposals for current and prospective customers.Provide a consistently high level of service to Move One customers regarding the entire process of relocation, freight rates, service levels, schedule information and customer inquiries and complaints.Manage account services through quality checks and other follow-ups.Identify and resolve client concerns.Stay up-to-date on new product and service opportunities, special developments, market conditions, competitors’ activities as well as advertising and promotional trends via personal connections and through the reading of pertinent literature.Communicate new opportunities, special developments, information, or feedback gathered through networking activities to appropriate company staff.Participate in sales meetings, networking events (inside and outside of core business hours).Stay current on customer and industry trends.Understand competitor strategies, capabilities and pricing to better position Move One advantageously.
RESPONSIBILITIES/DUTIES/FUNCTIONS TASKS Sourcing suitable accommodation for the assignee and family within the budget and timescales agreed. Ensuring that all properties viewed are on housing itineraries prepared by Move One's preferred real estate agent vendors Discussing and confirming that the services being delivered are within the agreed budget and scope of work contracted with the client. If there are any special needs or requirements confirm that these are within the authorized guidelines of the client. Maintaining consistent contact with the assignee throughout the service; Recording vital service related information in Move One's bespoke software system via RELO, daily by completing comments, statuses, time-tracker, costs, and other fields; Uploading service related documents to via RELO including property offers, itineraries, lease agreements, termination notices, HOP documents, and others; Providing clear and timely updates and service reports to any local Move One clients for whom they are providing services; Immediately notifying their Destination Coordinator of any issues or challenges that may arise during a relocation service, documenting the issues/challenges in via RELO, and placing the service on alert; Completing any client forms related to the service; Completing any records or forms required to track their per diem work, including but not limited to, vehicle mileage, time sheets, expense reports; Notifying their Destination Coordinator and their direct Global Mobility Manager of any planned holidays that may impact availability for work. Work effectively as a team contributor on all assignments. Interact professionally with other employees, customers and suppliers. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. Perform quality work within deadlines with or without direct supervision. Other duties as reasonably assigned. CANDIDATE REQUIREMENTS Expert knowledge of destination and the surrounding areas Good foundation knowledge about expat living areas and the rental property market Excellent English and preferable one other language Service industry work experience is advantageous Strong PC skills Sophisticated manner (ability to relate to people, clients and staff, at all levels) Passionate about Customer Service Ability to communicate clearly and with confidence both verbally and in writing Strong problem solving skills Time management skills Accuracy and attention to detail Inquisitiveness and eagerness to continuously develop self-knowledge on destination city
RESPONSIBILITIES/DUTIES/FUNCTIONS TASKS Sourcing suitable accommodation for the assignee and family within the budget and timescales agreed. Ensuring that all properties viewed are on housing itineraries prepared by Move One's preferred real estate agent vendors Discussing and confirming that the services being delivered are within the agreed budget and scope of work contracted with the client. If there are any special needs or requirements confirm that these are within the authorized guidelines of the client. Maintaining consistent contact with the assignee throughout the service; Recording vital service related information in Move One's bespoke software system via RELO, daily by completing comments, statuses, time-tracker, costs, and other fields; Uploading service related documents to via RELO including property offers, itineraries, lease agreements, termination notices, HOP documents, and others; Providing clear and timely updates and service reports to any local Move One clients for whom they are providing services; Immediately notifying their Destination Coordinator of any issues or challenges that may arise during a relocation service, documenting the issues/challenges in via RELO, and placing the service on alert; Completing any client forms related to the service; Completing any records or forms required to track their per diem work, including but not limited to, vehicle mileage, time sheets, expense reports; Notifying their Destination Coordinator and their direct Global Mobility Manager of any planned holidays that may impact availability for work. Work effectively as a team contributor on all assignments. Interact professionally with other employees, customers and suppliers. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. Perform quality work within deadlines with or without direct supervision. Other duties as reasonably assigned. CANDIDATE REQUIREMENTS Expert knowledge of destination and the surrounding areas Good foundation knowledge about expat living areas and the rental property market Excellent English and preferable one other language Service industry work experience is advantageous Strong PC skills Sophisticated manner (ability to relate to people, clients and staff, at all levels) Passionate about Customer Service Ability to communicate clearly and with confidence both verbally and in writing Strong problem solving skills Time management skills Accuracy and attention to detail Inquisitiveness and eagerness to continuously develop self-knowledge on destination city
Position PurposeThe successful candidate will be part of a growing mobility team and will act as the main point of communication with potential (and existing) Move One corporate clients. Responsibilities / Duties / Functions TasksPresent and sell company products and services (moving, relocation, logistics or any other specialized Move One service to current and potential clients in the assigned territory/market segmentLocate or propose potential business deals by contacting potential partners; discovering and exploring opportunities.Seek out opportunities to increase business in all service areas.Identify sales prospects and contact these and other accounts as assigned.Help develop and submit professional, clear and effective proposals for current and prospective customers.Provide a consistently high level of service to Move One customers regarding the entire process of relocation, freight rates, service levels, schedule information and customer inquiries and complaints.Manage account services through quality checks and other follow-ups.Stay up-to-date on new product and service opportunities, special developments, market conditions, competitors’ activities as well as advertising and promotional trends via personal connections and through the reading of pertinent literature.Communicate new opportunities, special developments, information, or feedback gathered through networking activities to appropriate company staff.Participate in sales meetings, networking events (inside and outside of core business hours).Stay current on customer and industry trends.Understand competitor strategies, capabilities and pricing to better position Move One advantageously.Developing and presenting value based proposals, turning customer interest into actions that “close the deal”, and ensuring process and quality of customer documentation.Building long term relationships with customers, acting with integrity, building and trust and credibility.
Quotes coordinator Include but are NOT limited to the following Reporting to the Tender and Pricing Manager, the Quotes Coordinator will partner with Operations, Sales and other company functional areas, to provide quoting support primarily for the Africa trade lane logistics & freight forwarding enquiries received by Move One for both regional and global customers. You will be responsible for producing quotes, & supporting Requests for Proposals, working with all teams within the organization to achieve this.
Present and sell company products and services (moving, relocation, logistics or any other specialized Move One service to current and potential clients in the assigned territory/market segment Locate or propose potential business deals by contacting potential partners; discovering and exploring Seek out opportunities to increase business in all service areas. Identify sales prospects and contact these and other accounts as assigned. Establish and maintain current and potential client relationships. Help develop and submit professional, clear and effective proposals for current and prospective customers. Provide a consistently high level of service to Move One customers regarding the entire process of relocation, freight rates, service levels, schedule information and customer inquiries and complaints. Manage account services through quality checks and other follow-ups. Identify and resolve client concerns. Stay up-to-date on new product and service opportunities, special developments, market conditions, competitors’ activities as well as advertising and promotional trends via personal connections and through the reading of pertinent literature. Communicate new opportunities, special developments, information, or feedback gathered through networking activities to appropriate company staff. Participate in sales meetings, networking events (inside and outside of core business hours). Stay current on customer and industry trends. Understand competitor strategies, capabilities and pricing to better position Move One advantageously. Developing and presenting value based proposals, turning customer interest into actions that "close the deal", and ensuring process and quality of customer documentation. Building long term relationships with customers, acting with integrity, building and trust and credibility. Representing the organization at meetings. Provide excellent customer service to ensure customer issues are resolved. Other duties as reasonably assigned
Position PurposeThe successful candidate will be part of a growing mobility team and will act as the main point of communication with potential (and existing) Move One corporate clients. Responsibilities / Duties / Functions TasksPresent and sell company products and services (moving, relocation, logistics or any other specialized Move One service to current and potential clients in the assigned territory/market segmentLocate or propose potential business deals by contacting potential partners; discovering and exploring opportunities.Seek out opportunities to increase business in all service areas.Identify sales prospects and contact these and other accounts as assigned.Help develop and submit professional, clear and effective proposals for current and prospective customers.Provide a consistently high level of service to Move One customers regarding the entire process of relocation, freight rates, service levels, schedule information and customer inquiries and complaints.Manage account services through quality checks and other follow-ups.Stay up-to-date on new product and service opportunities, special developments, market conditions, competitors’ activities as well as advertising and promotional trends via personal connections and through the reading of pertinent literature.Communicate new opportunities, special developments, information, or feedback gathered through networking activities to appropriate company staff.Participate in sales meetings, networking events (inside and outside of core business hours).Stay current on customer and industry trends.Understand competitor strategies, capabilities and pricing to better position Move One advantageously.Developing and presenting value based proposals, turning customer interest into actions that “close the deal”, and ensuring process and quality of customer documentation.Building long term relationships with customers, acting with integrity, building and trust and credibility.
POSITION PURPOSE: To support employees and their families who are moving to Ethiopia and to ensure their smooth transition into the new location by providing services including orientation, home finding, school search etc and making the assignee familiar with the local area, culture and customs RESPONSIBILITIES/DUTIES/FUNCTIONS TASKS Sourcing suitable accommodation for the assignee and family within the budget and timescales agreed. Ensuring that all properties viewed are on housing itineraries prepared by Move One's preferred real estate agent vendors Discussing and confirming that the services being delivered are within the agreed budget and scope of work contracted with the client. If there are any special needs or requirements confirm that these are within the authorized guidelines of the client. Maintaining consistent contact with the assignee throughout the service; Recording vital service related information in Move One's bespoke software system via RELO, daily by completing comments, statuses, time-tracker, costs, and other fields; Uploading service related documents to via RELO including property offers, itineraries, lease agreements, termination notices, HOP documents, and others; Providing clear and timely updates and service reports to any local Move One clients for whom they are providing services; Immediately notifying their Destination Coordinator of any issues or challenges that may arise during a relocation service, documenting the issues/challenges in via RELO, and placing the service on alert; Completing any client forms related to the service; Completing any records or forms required to track their per diem work, including but not limited to, vehicle mileage, time sheets, expense reports; Notifying their Destination Coordinator and their direct Global Mobility Manager of any planned holidays that may impact availability for work. Work effectively as a team contributor on all assignments. Interact professionally with other employees, customers and suppliers. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. Perform quality work within deadlines with or without direct supervision. Other duties as reasonably assigned.
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