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Job Description
Position Purpose
The Move One Relocation Coordinator is the primary point of contact for Move One’s Relocation Management Company clients (RMCs) regarding destination services.The role is also responsible for supporting the Destination Consultants in their assigned destinations with guidance, updates, and service related information. The responsibilities of the Destination Coordinator include:
Responsibilities / Duties / Functions Tasks
Providing clear and timely updates and service reports to Move One clients and RMCs;
Ensuring that all online systems, forms, and procedures are completed as per the relevant RMCs SLA in advance of invoicing;
Confirming receipt of service initiations with Clients/RMCs within one business day.
Following up with the assignee at the midway point of the service to provide an opportunity for the assignee to offer feedback on Move One’s performance to date;
Ensuring that information in V3 is always up to date.
Ensuring that all services are invoiced within the time frame described in service level agreements.
Conducting daily and weekly staff meeting/call covering planning, scheduling, training updates, and conducting annual performance reviews for the local Destination and Immigration Consultants.
Monitoring and control costs related to job performance.
Cooperate with partner on job/service related payments arrangements and additional charges.
Monitor and control holiday/vacation scheduling for Consultants.
Skills
Qualifications
University degree preferable or equivalent.
Current knowledge of Immigration regulations and trends in the UAE
Working knowledge of rental real estate market.
Service industry work experience
General knowledge of financial principles.
Strong PC skills
English language- advance level.
Work Requirement
Ability to engage and build relationships and influence people.
Ability to manage information of confidential or sensitive nature.
Strong multitasking skills and ability to prioritize.
Strong service inclination and customer orientation.
Ability to communicate clearly, concisely and with confidence (Verbally and in writing)
Excellent listening skills.
Strong analytical, organizational, supervisory and people management skills.
Attention to details, accuracy and punctuality.