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Job Description
POSITION PURPOSE
Serve as the single point of coordination for assigned import, export and domestic moves into and out of the local region
RESPONSIBILITIES/DUTIES/FUNCTIONS TASKS
Manage the household goods process from booking to delivery; origin to destination, import, export and domestic.
Counsel clients to ensure the best ongoing experience regarding their household goods shipments, pack outs, deliveries, etc.
Manage the expectations of both domestic and international customers
Liaise with moving operations, customer service reps, sales and crew leaders in order to stay up to date on customer needs, service developments, insurance matters. Attend daily planning meetings with warehouse supervisor, crew manager and Operations Manager to analyse and plan effectively.
Work closely with Pricing Analyst and Quoting department to best price services and jobs for the most cost-effective solutions
Confirming transport and service quotes from agents and vendors, and requesting a discount when possible
Requesting and booking of export and import shipments with agents and vendors
Waybill documentation for outgoing and incoming shipments
Checking required customs documentation for import and export shipments
Monitoring documentation for incoming and outgoing shipments
Closing jobs with actual cost calculations
Coordinating the shipments schedule with crew leader and customs specialist
Preparation of main documents for individual moves
Daily update of electronic files and documents required throughout the cycle of each household goods moving service.
Meet or exceed service metrics and revenue capture expectations
Interact professionally with other employees, customers and suppliers
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
Perform quality work within deadlines with or without direct supervision
Other duties as reasonably assigned.
Skills
QUALIFICATIONS
Minimum 2 years Moving or Logistics Coordination Experience is preferred.
Strong English skills (written and verbal) are essential.
Preference of College degree
Excellent Customer Service Skills.
PC applications: Word, Excel, Open office, Windows
Demonstrated ability to work in a proactively diverse and inclusive organization.
Ability to gain respect and build good relationships with customers, partners and colleagues
Excellent time management and multi-tasking skills
Effectively works well under pressure.
WORK REQUIREMENTS
Provide “after hours” contact information to clients when in the middle of a service delivery.
Frequent, consistent verbal and written communication.
Able to maintain regular, predictable attendance.