Operations Coordinator

Position Summary

Responsible for coordinating and managing day-to-day import and export shipments across the Middle East, ensuring timely delivery, cost efficiency, customer satisfaction, and compliance with operational KPIs.

Key Responsibilities

• Coordinate air, sea, and land shipments for import and export operations.

• Plan and monitor daily shipment pickups and deliveries.

• Coordinate with customers, suppliers, vendors, and international Move One offices to ensure smooth operations.

• Monitor shipment progress, provide regular updates, and proactively address delays or operational issues.

• Track operational KPIs and ensure compliance with company SOPs and service standards.

• Identify cost-saving opportunities, optimize shipment routing, and support revenue generation.

• Maintain accurate shipment records, cost updates, and daily operational reports.

• Ensure efficient use of approved vendors and competitive freight rates.

• Support management with operational projects and other assigned duties.

• Minimum 2 years of experience in logistics or freight operations.

• University degree preferred.

• Experience in international or global shipping is an advantage.

• Proficiency in Microsoft Office, particularly Excel, Word, and Outlook.

• Excellent written and spoken English.

• Strong organizational, communication, and customer service skills.

• Ability to multitask, work independently, and perform under pressure.

• Proactive problem-solving skills with a focus on process improvement.

• Flexible to work outside regular office hours when operationally required.