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Job Description
Position Overview: The Relocation Consultant is responsible for managing and delivering relocation services for assignees and clients, ensuring a smooth transition throughout the relocation journey. This role covers the full scope of service delivery — from planning and coordination to personal accompaniment and execution on the ground — to guarantee a professional, high-quality, and supportive relocation experience.
Key Responsibilities
Relocation Management and Delivery
- Manage and deliver the end-to-end relocation process, including pre-assignment, on-assignment, and post-assignment phases
- Personally accompany assignees for home searches, school visits, orientations, and settling-in services
- Conduct needs assessments as part of the service delivery, ensuring that each relocation plan reflects the assignee’s and client’s requirements
- Ensure services are fully executed, not only arranged, with accountability for results
- Coordinate closely with immigration and other teams to align timelines and ensure smooth transitions
Service Quality & Process Excellence
- Deliver services in line with client expectations, contractual scope, and company standards
- Provide clear updates and communication to all stakeholders throughout service delivery
- Maintain accurate documentation, records, and system update
- Identify and act on opportunities to improve the efficiency and quality of services delivered
Vendor & Partner Collaboration
- Coordinate with approved vendors and service providers to ensure timely, high-quality delivery of specific services
- Monitor vendor performance and escalate issues when necessary to maintain service standards
Reporting and Compliance
- Provide status updates and reporting to internal stakeholders and clients as part of service delivery
- Ensure all activities comply with local regulations, company policies, and data protection requirements
Additional Responsibilities
- Represent Move One during accompanied services, orientations, and client interactions.
- Stay updated on local housing markets, schooling options, and cultural trends to provide accurate guidance during delivery
Skills
Skills & Qualifications
- Bachelor’s degree in Business, Human Resources, Logistics, or related field (preferred)
- 1–2 years of experience in relocation coordination, customer service, or global mobility
- Fluency in English and the local language (additional languages are an advantage)
- Strong customer service orientation with clear, confident communication skills
- Ability to relate effectively to people at all levels with professionalism
- Familiarity with expat housing markets and schooling options
- Excellent organizational, time management, and analytical skills
- High attention to detail, accuracy, and follow-through
- Proficiency in Microsoft Office Suite; experience with relocation management software is an advantage
Job Details
Preferred Candidate
Move One
For over 25 years, Move One has provided seamless international logistics solutions, corporate relocations, moving and storage, and pet shipping services across the globe. A leader in emerging and frontier markets, we understand our customer requirements and difficulties they face operating in challenging environments.
Move One has provided project logistics in support for military, humanitarian organizations, and the energy sector throughout the developing world. With operations in Eastern Europe, the Balkans, Central Asia, the Middle East, and most recently the African region. Move One has the necessary experience, local knowledge, and resources to execute on any logistic project. We are not just a logistics company, nor a moving company but we are Move One.