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Job Description
Position Purpose
The Move One Relocation Coordinator is the primary point of accountability for Move One's Relocation Management Company clients (RMCs) and local clients regarding destination and Immigration services in their assigned location and for assigned account in accordance to client's alignment. The Relocation Coordinator is also responsible for supporting the Destination Consultants in their duties with guidance, updates and service -related information as well as responsible for cost review and management.
Responsibilities / Functions Tasks /Duties
Confirming receipt of service initiations with Clients/RMCs within one business day, opening a new job in the system.
Ensuring all online systems, forms and procedures are completed as per the relevant RMCs SLA .Achieve a 95% satisfaction rate from all assignee via customer evaluation reports.
Making initial contact to any new Assignee to their destination within one business day of initiation.
Explaining to the Assignee of Move One's relationship to their Employer and /or the RMC, confirming the service to be provided, sending needs questionnaires, asking about critical elements of the relocation, as a providing clear and timely updates of service reports to Move One clients and RMCs.
Collection of required data and verification, and further identification of the applicable full immigration procedure within 24hours of receipt of documents or email.
Ensuring the Destination templates, information in the system and Move One website is always up to date,
Monitor and control costs related to job performance.
Visiting their assigned destination as necessary for training and to better understand the destination Supporting local business development staff by attending meeting with potential clients as required representative of the preferred vendors to ensure positive monitoring holiday/vacation scheduling for local Destination Consultants in their destination to completing any client forms related to the service.
Skills Description
Sophisticated manner (ability ti relate to people, clients and staff , at all levels)
Strong service inclination and customer orientation.
Knowledge and experience in Qatar Immigration services
Knowledge of Expat residential areas and properties.
Ability to communicate clearly, concisely and with confidence (verbally and writing)
Excellent listening skills.
Strong analytical skills.
Qualifications
University degree preferable or equivalent .
Sincere industry work experience.
Strong PC skills
English and Arabic language (advanced level)
Job Details
Job Title
Relocation Coordinator for Destination & Immigration Services - Doha, Qatar
Job Country
Qatar
Job City
Doha
Job Role
Other
Employment Status
Full time
Employment Type
Employee
Preferred Candidate
Career Level
Mid Career
Residence Location
Qatar
Move One
For over 25 years, Move One has provided seamless international logistics solutions, corporate relocations, moving and storage, and pet shipping services across the globe. A leader in emerging and frontier markets, we understand our customer requirements and difficulties they face operating in challenging environments.
Move One has provided project logistics in support for military, humanitarian organizations, and the energy sector throughout the developing world. With operations in Eastern Europe, the Balkans, Central Asia, the Middle East, and most recently the African region. Move One has the necessary experience, local knowledge, and resources to execute on any logistic project. We are not just a logistics company, nor a moving company but we are Move One.