On Call Destination Consultant - Tabuk, Saudi Arabia

Position Purpose
To support employees and their families who are moving to Middle East and to ensure their smooth transition into the new location by providing services including orientation, homefinding, school search etc and making
the assignee familiar with the local area, culture and customs

Responsibilities /Duties /Functions Tasks
Sourcing suitable accommodation for the assignee and family within the budget and timescales agreed.

Ensuring that all properties viewed are on housing itineraries prepared by Move One's preferred real estate agent
vendors
Discussing and confirming that the services being delivered are within the agreed budget and scope of work contracted with the client.

If there are any special needs or requirements confirm that these are with in the authorised guidelines of the client.

Maintaining consistent contact with the assignee throughout the service;

Recording vital service related information in Move One's bespoke software system,viaRELO, daily by completing comments, statuses, time-tracker, costs, and other fields;

Uploading service related documents to viaRELO including property offers, itineraries, lease agreements, termination notices, HOP documents, and others;

Providing clear and timely updates and service reports to any local Move One clients for whom they are providing services;

Immediately notifying their Destination Coordinator of any issues or challenges that may arise during a relocation service, documenting the issues/challenges in viaRELO, and placing the service on alert;
Completing any client forms related to the service;

Expert knowledge of destination and the surrounding areas
Good foundation knowledge about expat living areas and the rental property market.
Excellent English and preferable one other language.
Service industry work experience is advantageous.
Strong PC skills.
Sophisticated manner (ability to relate to people, clients and staff, at all levels).
Passionate about Customer Service.
Ability to communicate clearly and with confidence both verbally and in writing.
Strong problem solving skills.
Time management skills.
Accuracy and attention to detail.
Inquisitiveness and eagerness to continuously develop self-knowledge on destination city.