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Job Description
Position Purpose
The Move One Relocation Coordinator is the primary point of accountability for Move One’s Relocation Management Company clients (RMCs) and local clients regarding destination and
immigration services in their assigned location and for assigned account in accordance to client´s alignment management.
Responsibilities / Duites / Functions Tasks
Confirming receipt of service initiations with Clients/RMCs within one business day.
Ensuring that all online systems, forms, and procedures are completed as per the relevant RMCs SLA
Achieve a minimum of 95% satisfaction rate from all assignees via customer evaluation reports Manage a casesload of between 60--90 active cases dependng on experience.
Making initial contact to any new Assignee to their destination within one business day of initiation;
Inform assignee and queries will be responded to within 4 working hours.
Providing clear and timely updates and service reports to Move One clients and RMCs;
Collection of required data (answers to initial questions) and its verification, and further identification of the applicable full immigration procedure within 24hrs of receipt of documents or e-mail.
Monitoring changes in the immigration legislation and reporting on new requirements / changes to all the interested parties (Immigration Team / Country Manager / Product Manager
/ Clients);
Following up with the Assignee at the midway point of the service to provide an opportunity for the Immediately informing the Move One client/RMC of any service related complaints, issues or challenges, as well as to ME Regional Operations Manager of any service issues;
Immediately notifying the ME Regional Operations Manager of any service issues or escalations Collecting feedback on the vendors and reporting to the ME Regional Operations Manager of any service issues arising from those feedback reports;
Ensuring that Destination templates, information in the system and on Move One website is always up.
Confirming that all required documents are uploaded in accordance to document naming protocol.
Ensuring that all services are invoiced within the shortest possible time after the service is completed, and sending an accurate invoice to the client/RMC within 5 working days of service.
Supporting the Destination Consultant with guidance, advice, and training during the service; Monitoring the Destination Consultant’s reporting in the system;
Conducting bi--monthly staff meetings/calls covering scheduling, training updates, and operational reminders, with all local
Destination staff, including phone meetings with any consultants in other Ensuring that Destination staff complete any updated training programs by the assigned deadline;
Skills
University degree preferable or equivalent
Service industry work experience
Strong PC skills
English language -- advanced level
Strong supervisory and people management skills
Attention to detail
Accuracy and Punctuality
Ability to convey information and instructions clearly
Strong organizational and time management skills
Ability to follow--through