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Job Description
| POSITION TITLE: Relocation Coordinator |
| DEPARTMENT NAME: Mobility Services |
| REPORTS TO: Regional Manager Mobility services - Balkan, EE, CA & Azerbaijan |
| WORK LOCATION: Belgrade, Serbia |
| POSITION PURPOSE: The Move One Relocation Coordinator is the senior member of the relocation team and is the primary point of accountability for Move One's relocation clients in their assigned destination: |
| RESPONSIBILITIES/DUTIES/FUNCTIONS TASKS: |
| Conducting bi-monthly staff meetings covering scheduling, training updates, and operational reminders, with RM and relocation consultant, including phone meetings with any consultants in other cities; |
| Collecting feedback on the vendors and reporting to the Regional Manager of any service issues arising from those feedback reports; |
| Meeting, as required, with representatives of the preferred vendors to ensure a positive working relationship; Coordination of vendor's work and activities |
| Insuring that relocation templates, information inV3 and on Move One website is always up to date; |
| Monitoring the holiday scheduling of relocation assignments to avoid staffing shortages; |
| Assigning locally booked relocation services ; |
| Immediately advising the client of any service related complaints, issues or challenges; |
| Immediately notifying the Regional Manager of any service issues or escalations brought to their attention by an client; |
| Supporting the Consultant with guidance, advice, and training during the service; |
| Monitoring the Consultant’s reporting in V3; |
| Supporting local business development staff by attending meetings with potential clients as required; |
| Creating and submitting operational reports and updates as required by the Regional Manager |
| Supporting AR staff with the pursuit of any client invoices over 30 days past due; |
| Confirming receipt of client requests for rates or immigration and destination information on the day received; |
| Responding to client requests for rates or immigration and destination information within one business day. |
| Representing Move One at expat events in their location as needed; |
| Work effectively as a team contributor on all assignments; |
| Interact professionally with other employees, customers and suppliers; |
| Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations; |
| Perform quality work within deadlines with or without direct supervision; |
| Contacting the assignee and clearly explaining the service to be provided and any related procedures and time lines; |
| Verification of answers initial questions and identification of the applicable full procedure. |
| Verification of special needs, interests, or requirements with the assignee, customer and HR manager, before and during the immigration service; |
| Provide clear guidance on the procedure, requirements, time lines, and documents required for the process with indication who provides documents, what format and specific requirements for documents. |
| Discussing and confirming service needs, interests and requirements with the Assignee and establishing the “Service Key”; |
| Provide field work whenever required (authority visits and similar) |
| Work with real estate agents as and when appropriate to ensure the properties selected meet the budget and requirements of the Assignee and that appointments run to schedule; |
| Ensure knowledge of any client specific policies and service requirements. Completing any client forms related to the service; |
| Act as a subject matter expert in terms of local area in respect of housing, schooling, recreational and leisure amenities etc.; |
| Maintaining consistent contact with the assignee, customer and HR Manager throughout the service; |
| Recording vital service related information in V3 daily by completing comments, statuses, time-tracker, costs other fields; |
| Verification of answers initial questions and identification of the applicable full procedure. |
| Verification of special needs, interests, or requirements with the assignee, customer and HR manager, before and during the immigration service; |
| Immediately notifying Regional manager of any issues or challenges that may arise during a relocation service and documenting the issues/challenges in V3 and placing the service alert; |
| Maintaining regular communications with the local immigration/labour authorities and remaining up to date on the immigration and labour regulations related to foreigners in their location; Reading regularly press and orders with information connected with immigration procedures. Updating manager on any changes in the related law; |
| Maintaining up-to-date knowledge and awareness of their destination city by reading expat websites and publications; Updating manager / Coordinator on any changes related; |
| Completing any client forms related to the service; |
| Assisting with any surveys or requests for immigration related information for their destination. |
| Work effectively as a team contributor on all assignments; |
| Interact professionally with other employees, customers and suppliers; |
| Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations; |
| Perform quality work within deadlines with or without direct supervision; |
| Obtaining invoices, acts, SF from vendors, arranging payments to vendors ( sending requests to accounting team for payment arrangements, providing job numbers, obtaining acts, sf from vendors) |
| Providing cash reports to accounting with job numbers on the forms required by employer |
| Coordination of trips of in-house courier |
| Other duties as assigned. |
Skills
| QUALIFICATIONS: |
| University degree |
| Service industry work experience (at least 3 years in the field of immigration compliance) |
| Strong PC skills |
| Knowledge of local immigration /labor regulation is mandatory |
| Sophisticated manner (ability to relate to people, clients and staff, at all levels) |
| Strong service inclination and customer orientation |
| Ability to communicate clearly, concisely and with confidence (verbally and in writing) |
| Excellent listening skills |
| Accuracy and Punctuality |
| Attention to detail |
| Strong organizational skills |
| Strong supervisory and people management skills |
| Work experience in a customer-focused environment an advantage |
| JOB SPECIFIC COMPETENCIES: |
| Workload Management: Ability to multi-task and manage competing priorities. |
| Pace: Proven success in a fast-paced environment. |
| Stress Management: Ability to manage stress effectively. |
| Focus: Keen attention to detail. |
| Demonstrated ability to work proactively in a diverse and inclusive organization |
| Ability to gain respect and build good relationships with customers, partners and colleagues |
Job Details
Job Location
Serbia
Job Role
Customer Service and Call Center
Employment Type
Employee
Preferred Candidate
Career Level
Mid Career