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Job Description
Resolve service tickets raised by appropriately analyzing the same, resolving the issue locally/remotely or escalating the same.
Act as the initial point of contact for all computer and software related concerns from users.
Maintain and effectively monitor the LAN and WAN networks for timely identification and resolution of problems. Provide timely support in areas of printer settings, laptop/PC configurations, provide first level software and application support.
Create and maintain documentation pertaining to troubleshooting and usage of software and hardware
Respond to, prioritize and provide detailed reports for technical support requests
Identify and assess support issues for cause, resolution, and potential trends.
Install and maintain computing hardware and software solutions that utilize industry best practices to meet corporate objectives
Provide users with guidance and recommendations in the most effective use of technology
Maintain asset management of hardware and software inventories
Create required reports in response to management needs
Preferable to have Certification in current Microsoft and Cisco technologies.
Knowledge of office automation technologies and computer peripherals, such as printers and scanners
Knowledge of networking fundamentals and security practices, and anti-virus programs
Ability to perform remote troubleshooting and provide user-friendly instructions
Skills Description
Proven problem-solving and analytical skills.
Demonstrated ability to communicate effectively and professionally.
On a family or University visa.
Job Details
Job Title
Desktop Support - Dubai, UAE
Job Country
United Arab Emirates
Job City
Dubai
Job Role
Information Technology
Employment Status
Full time
Employment Type
Internship
Preferred Candidate
Career Level
Student/Internship
Residence Location
United Arab Emirates
Move One
For over 25 years, Move One has provided seamless international logistics solutions, corporate relocations, moving and storage, and pet shipping services across the globe. A leader in emerging and frontier markets, we understand our customer requirements and difficulties they face operating in challenging environments.
Move One has provided project logistics in support for military, humanitarian organizations, and the energy sector throughout the developing world. With operations in Eastern Europe, the Balkans, Central Asia, the Middle East, and most recently the African region. Move One has the necessary experience, local knowledge, and resources to execute on any logistic project. We are not just a logistics company, nor a moving company but we are Move One.