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Job Description
Position Purpose
To carefully and accurately survey the volume of household goods shipments, educate potential clients, sell moving services and provide excellent customer service to assure the client chooses Move One as their preferred moving company.
Responsibilities / Duties / Functions Tasks
Accurately estimate the volume of a household goods consignment.
Sell the household goods moving services products for exports, imports, UAE domestic, storage and business moving services.
Sell insurance service in line with above moving services.
Provide customers with reliable and useful information regarding the (domestic and/or international) moving process.
Provide excellent Customer Service to ensure customer issues are resolved.
Carry out pre-move surveys anywhere in the UAE that are booked and scheduled by Sales, Move Coordinators or the Operations Manager.
Estimate accurately.
Work closely with the quoting department to ensure accurate quotes are generated for the potential client.
Ensure all proposals are sent to potential clients within 48 hours of completion of survey.
Routinely and systematically follow-up on all surveys and convert a minimum of 55% of all completed surveys as well as total surveyed volume / revenue potential.
Liaise with the sales team, customer care manager and operations manager to ensure that all information relating to a booked move is being noted and any special requirements taken into account.
Ensure the maintenance of effective relationships with clients.
Ensure superior customer service delivery at all times and to maintain personal presentation and customer service ethics of the highest standards.
Recognize and act upon sales leads which relate to other business units, whether directly of benefit to the UAE operation or not.
Attend sales, operational and review meetings as necessary to analyze sales and operational performances in comparison to planned objective
Skills
Preference for college graduate or equivalent.
Minimum two years moving and/or sales experience preferred.
Understanding spacial and volume relationships.
Packing experience - especially for fine arts and/or antiques - preferred.
Strong sales and customer service skills are essential
Valid driving license in the country of employment.
Fluent written and spoken English is essential
Excellent verbal communication skills.