Closed or Expired Job Posting This job posting is closed or has expired and is no longer open for applications.
Upload
Dubai, UAE
Posted 2019/08/04 05:50:35
Ref: JB4013253
Job Description
Position Purpose
Regional Manager for household goods coordination is responsible for the efficient and effective day to day customer coordination (internal and external) tasks of the move coordinator with specific responsibility for all the countries in the Middle East, Africa and Central Asia region.
| Responsibilities / Duties / Functions Tasks |
| Move Management Responsibilities |
| Conduct daily planning meeting along with the Operations Supervisor or Coordinator to ensure smooth coordination and flow of the jobs. Systematic review of the jobs to identify any challenges before hand and discuss the same with team - Proactive and not reactive |
| Monitor the progress of jobs and services throughout the region - Open, Invoice and Close for each coordinator assigned. Delays in invoicing and closing of jobs should not occur. |
| Ensure that the payments are received for clients termed as 'Prepay'. Weekly review of the report provided by the AR Team to ensure that no prepay clients are serviced without the payments collected before the start of the services. |
| Upsell Insurance and other additional services such as handyman, maid services etc. Maintain a log of additional services invoiced by the Move Coordinators which were not the part of the quote or were excluded from the quote. |
| Control the number of credit notes raised per month. Acceptable limit is 3 credit notes per Country per month. |
| Monitor the shipments brought to store and ensure that they are storage invoices are up to date. Ensure that Outstanding Payment Notifications to be sent to the customer who have not paid for more than 3 months by the AR Team Leader. |
| Coordinate with Internal & External Customers as necessary. |
| Work with functional managers to obtain necessary resources to support the team’s requirements |
| Team Management Responsibilities |
| Focus the team on the tasks at hand or the internal and external customer requirements. |
| Monitor the performance of Move Coordinators. Monitor, measure and manage performance and service quality of the team. Have monthly meetings to review their performance and ensure that a record is maintained of their performance. |
| Coordinate with internal and external customers as necessary. |
| Assure that the team addresses all relevant issues within the specifications and timelines mentioned above. |
| Initiate team building as appropriate to resolve issues and perform tasks in parallel |
| Coordinate the review, presentation and release of reports, analysis and any other documentation prepared by the team. |
| Ensure that there is no uneven distribution of work amongst the team members. |
| Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort |
| Provide the team with a vision of the project objectives |
| Motivate and inspire team members. Lead by setting a good example (role model) – behavior consistent with words |
| Facilitate problem solving and collaboration. Strive for team consensus and win-win agreements.Intervene when necessary to aid the group in resolving issues. |
| Ensure discussions and decisions lead toward closure. Maintain healthy group dynamics |
| Assure that the team members have the necessary education and training to effectively participate on the team |
| Encourage creativity, risk-taking, and constant improvement. |
| Team Leader Responsibilities |
| Work with functional managers to obtain necessary resources to support the team’s requirements |
| Serve as a focal point to communicate and resolve interface and integration issues with other teams. |
| Provide guidance to the team based on management direction. |
| Provide status reporting of team activities against the program plan or schedule. Quaterly review of the coordinators performance as the KPI's outlined. |
Skills
| Work effectively as a team contributor on all assignments. |
| Interact professionally with other employees, customers and suppliers. |
| Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. |
| Perform quality work within deadline with or without direct supervision |
| Able to work out of core office hours as required. |
| Ability to gain respect, lead by example and build good relationships with customers, partners and colleagues. |
| Excellent time management and multi-tasking skills. |
Job Details
Job Location
Dubai, UAE
Job Role
Management
Joining Date
2019-09-01
Employment Status
Full time
Employment Type
Employee
Manages Others
Yes
Number of Vacancies
1
Preferred Candidate
Career Level
Mid Career
Years of Experience
Min: 5
Residence Location
United Arab Emirates
Degree
Bachelor's degree