Role Overview:
The Client Relations Manager will play a key role in identifying and securing new business opportunities for our relocation and moving services. The position focuses on building and maintaining long-term relationships with corporate clients, ensuring Move One is included on their approved vendor lists, and managing ongoing service needs.
Key Responsibilities: 1. New Business Development:
- Identify and engage with potential corporate clients in need of relocation and moving services.
- Present Move One’s services to prospective clients, ensuring we are added to their approved vendor lists.
- Develop and execute strategies to secure contracts and win bids for ad hoc relocation needs.
2. Client Relationship Management:
- Maintain regular contact with existing clients to ensure satisfaction with services.
- Act as the primary point of contact for clients, addressing inquiries and resolving service issues
- Foster strong relationships to encourage repeat business and referrals.
3. Account Maintenance:
- Monitor client accounts, ensuring all services are delivered on time and within scope.
- Coordinate with internal teams to manage logistics, ensuring seamless service delivery.
- Regularly review and assess client needs, proposing additional services or improvements.
4. Reporting and Feedback:
- Track and report on client interactions, sales pipeline, and successful bids.
- Gather client feedback to inform service enhancements and address areas of improvement
Position SummaryThe Global Commercial Manager is responsible for driving revenue growth across moving, relocation, and logisticsservices. The role leads sales teams sourcing high-calibre talent, onboarding and coaching staff, and setting clearperformance targets. Success will be measured by sustained top-line growth, improved profitability, and thedevelopment of a high-performing customer base.
Key ResponsibilitiesCore DutiesStrategic Growth & Sales Management• Build and execute a global commercial strategy that expands market share acrossall regions.• Identify, qualify, and close new business opportunities through proactiveprospecting, networking, and targeted client meetings.• Grow market share with existing key accounts by introducing value-added servicesolutions.• Maintain a robust pipeline in the CRM and deliver sales forecasts.Team Leadership & Talent Development• Source, interview, and hire sales staff in coordination with HR.• Deliver structured onboarding training programs (product knowledge, salespractice, solution pricing).• Mentor current sales personnel through regular call coaching.Performance Management• Establish daily, weekly, and monthly calls for each team member (calls, meetings, quotes, bookings, revenue).• Conduct performance reviews and adjust targets.• Track results, and implement corrective action plans.Commercial Governance & Pricing• Oversee regional pricing strategy, ensuring competitiveness while protectingmargins.• Approve large bids responses and coordinate with the Quoting team for tenders.• Monitor vendor costs (warehousing, transport, packing materials, etc.).Client Relationship Management• Serve as escalation point for clients, ensuring rapid resolution of service issues.• Represent Move One at industry events, conferences, and client reviews tostrengthen brand presence.Reporting & Analytics
• Deliver weekly and monthly commercial
Position Summary:
The Operations Coordinator is responsible for managing day-to-day moving, logistics and relocation operations in Kyrgyzstan, ensuring the delivery of high-quality services in line with company standards. This role includes coordinating field operations, managing vendors, ensuring compliance with regulations, and supporting business development activities. The position may also require periodic travel to Kazakhstan to oversee projects, visit customers, and maintain vendor relationships.
Key Responsibilities:
Coordinate and oversee household goods moves, relocations, pet shipping, and logistics projects in line with company quality standards.
Conduct video and on-site pre-move surveys as required.
Work closely with Quoting and Move Coordinators to monitor vendor performance and implement corrective actions when necessary.
Manage customer service issues and complaints, ensuring timely and effective resolution.
Assist with preparing quotes and pricing while ensuring compliance with company guidelines and profitability targets.
Ensure full compliance with local legal and regulatory requirements, including licenses, visas, and work/residency permits.
Travel to Kazakhstan as needed to support operational projects, vendor management, and customer engagement.
RESPONSIBILITIES
- Coordinating Air, Sea and Land Operations for Import/Export
- Tracking Project KPIs closely
- Daily planning and scheduling of assigned pickups and deliveries
- Utilizing the company's preferred vendor list and rates to secure the best pricing and routing for customer shipments
- Organizing pickups and deliveries through effective communication with shippers and consignees
- Understanding customer requirements and ensuring consistent operational and customer service levels
- Regularly communicating shipment status information, reporting delays and additional costs to customers
- Daily review of active job details and related quotes to identify opportunities for extra revenue and additional costs, thereby increasing overall profitability
- Maintaining regular communication with Move One offices to relay necessary information/documentation for each shipment
- Preparing accurate daily reports for management
- Inputting status and costs in Move One database in a timely manner as per SOPs
- Assisting with any other duties/projects assigned by the supervisor to meet business requirements
- Minimizing operational costs, optimizing efficiency, and increasing operations profitability
- Monitoring the progress of jobs and services - Planning, Execution, and Billing
- Coordinating Air, Sea and Land Operations for Import/Export
- Tracking Project KPIs closely
- Daily planning and scheduling of assigned pickups and deliveries
- Utilizing the company's preferred vendor list and rates to secure the best pricing and routing for customer shipments
- Organizing pickups and deliveries through effective communication with shippers and consignees
- Understanding customer requirements and ensuring consistent operational and customer service levels
- Regularly communicating shipment status information, reporting delays and additional costs to customers
- Daily review of active job details and related quotes to identify opportunities for extra revenue and additional costs, thereby increasing overall profitability
- Maintaining regular communication with Move One offices to relay necessary information/documentation for each shipment
- Preparing accurate daily reports for management
- Inputting status and costs in Move One database in a timely manner as per SOPs
- Assisting with any other duties/projects assigned by the supervisor to meet business requirements
- Minimizing operational costs, optimizing efficiency, and increasing operations profitability
- Monitoring the progress of jobs and services - Planning, Execution, and Billing
RESPONSIBILITIES:
- Coordinating Air, Sea and Land Operations for Import/Export- Tracking Project KPIs closely- Daily planning and scheduling of assigned pickups and deliveries- Utilizing the company's preferred vendor list and rates to secure the best pricing and routing for customer shipments- Organizing pickups and deliveries through effective communication with shippers and consignees- Understanding customer requirements and ensuring consistent operational and customer service levels- Regularly communicating shipment status information, reporting delays and additional costs to customers- Daily review of active job details and related quotes to identify opportunities for extra revenue and additional costs, thereby increasing overall profitability- Maintaining regular communication with Move One offices to relay necessary information/documentation for each shipment- Preparing accurate daily reports for management- Inputting status and costs in Move One database in a timely manner as per SOPs- Assisting with any other duties/projects assigned by the supervisor to meet business requirements- Minimizing operational costs, optimizing efficiency, and increasing operations profitability- Monitoring the progress of jobs and services - Planning, Execution, and Billing
RESPONSIBILITIES / DUTIES / FUNCTIONS / TASKS
- Coordinate Air, Sea, and Land operations for both import and export shipments.
- Closely monitor project KPIs to ensure performance targets are met.
- Plan and schedule all assigned pickups and deliveries on a daily basis.
- Utilize the company’s preferred vendor list and rate structure to determine the most cost-effective and efficient routing for customer shipments.
- Arrange timely pickup and delivery of shipments through proactive communication with shippers and consignees.
- Understand and meet customer requirements while ensuring consistent operational execution and service levels.
- Maintain regular communication with customers to provide shipment updates, report delays, and advise on any additional costs.
- Review active jobs and related quotes daily to identify opportunities for generating additional revenue and pass-through charges, improving overall profitability.
- Maintain continuous communication with Move One offices to ensure all necessary documentation and shipment information is relayed accurately and promptly.
- Prepare and submit accurate daily reports to management.
- Update shipment status and costs in the Move One database daily, in accordance with established SOPs.
- Support any other duties or projects as assigned by the direct supervisor to meet evolving business needs.
- Work to minimize operational costs, optimize efficiency, and enhance overall profitability.
Position SummaryThe Move Coordinator manages all stages of household goods relocations, from origin to destination, ensuring ontime delivery, cost efficiency, and high customer satisfaction. They serve as the primary point of contact for clientsthroughout the moving process.
Key Responsibilities* Client Communication – Serve as the single point of contact for clients, internal teams, and externalpartners; respond to all inquiries within 24 hours.* Move Planning & Execution – Coordinate and monitor packing, transport, storage, customs clearance, andfinal delivery for all moves.* Documentation & Compliance – Prepare shipping instructions, customs documentation, and invoices;ensure compliance with company procedures and international relocation standards.* Shipment Tracking – Maintain up-to-date shipment statuses using internal and external systems;proactively communicate delays or changes.* Issue Resolution – Handle service disruptions, claims, and exceptions promptly and professionally.* Financial Accuracy – Work with vendors, Sales, Finance, and Billing to ensure accurate invoicing andcollect prepayments from prepay customers before service delivery.
Position Purpose:
This role involves overseeing financial transactions, managing vendor relationships, ensuring legal compliance, and liaising with key internal and external stakeholders, including the local payroll vendor, HR Director, Payroll Specialist, legal advisors, and Finance team. The individual will also handle matters related to company registration, local legal compliance, contract management, and office operations. The role requires a high degree of discretion and confidentiality due to the sensitive nature of financial and legal documentation.
Key Responsibilities
Financial Administration & Bookkeeping Coordination
- Manage and track office expenses, ensuring timely payments for utilities, rent, and other overhead costs.
- Work with external bookkeeping and tax service providers to ensure accurate financial records and compliance.
- Review invoices and contracts to ensure alignment with company policies and budget constraints.
- Negotiate with office service providers (utilities, insurance, leases) to secure cost-effective terms.
Compliance & Regulatory Support
- Assist with company registration, business licenses, and other regulatory filings.
- Ensure compliance with Polish labor laws and employee tax regulations in coordination with HR.
- Act as a point of contact for tax authorities, government agencies, and external legal advisors.
- Track and notify management of any regulatory changes, deadlines, or required actions.
Employee Registration & HR Administration
- Support new employee registration processes and ensure proper documentation is submitted on time.
- Assist with administrative aspects of employee separations, including final payments and de-registration.
- Ensure company policies are properly communicated and understood by local employees.
Payroll & Vendor Coordination
- Liaise with the local payroll provider to ensure timely and accurate payroll processing.
- Support HR and Finance with payroll, benefits administration, and compliance-related tasks.
- Maintain strong professional relationships with external vendors, including payroll and bookkeeping providers.
Office & Facilities Management
- Oversee office lease agreements, ensuring timely renewals or renegotiations.
- Manage procurement of office supplies and coordinate facility maintenance, security, and vendor contracts.
- Ensure proper management of company-owned vehicles, including registration, insurance, and maintenance.
- Implement and enforce company vehicle usage policies, ensuring compliance with local driving requirements.
Insurance & Risk Management
- Work with finance to ensure adequate insurance coverage for office property and liability.
- Coordinate with insurance brokers on claims, policy updates, and renewals.
- Regularly review office processes to identify and minimize operational risks.
Croatia (Hrvatska)
Full time
The Immigration Consultant is the primary point of contact for immigration-related services. The role involves delivering reliable, legally sound immigration advice and managing the end-to-end immigration process for assignees and corporate clients. The Consultant ensures a seamless experience by combining operational accuracy with excellent customer service.
Key Responsibilities:
Stay current on local immigration laws, regulations, and procedures, and communicate relevant updates to internal stakeholders and clients.
Engage with clients and HR representatives to understand specific immigration needs and provide clear, timely verbal and written guidance.
Manage the full immigration process from initiation to completion, ensuring legal compliance, efficiency, and service quality.
Conduct detailed case assessments and develop tailored immigration strategies that align with client objectives and legal requirements.
Prepare and share a personalized immigration plan within KPI timelines, outlining process steps, required documentation, and estimated timelines.
Prepare, review, and submit all required government forms and documentation, ensuring accuracy and adherence to deadlines.
Act as the single point of coordination for assigned cases, liaising with internal teams, external vendors, and government authorities to ensure aligned service delivery.
Identify and resolve service delivery issues promptly and escalate complex or unresolved matters to the Regional Manager.
Maintain up-to-date and accurate case records, logging all milestones, communications, and document uploads in the designated system.
Monitor critical deadlines and expiration dates, sending proactive reminders and updates to clients as needed.
Ensure timely and accurate billing, with all services invoiced within 48 hours of completion, following client-specific invoicing requirements.
When required, support the Destination Services team, either with on-the-ground fieldwork or coordination tasks—particularly when both Immigration and DS services are provided in the same location.
Support business development efforts, including participating in client meetings or calls to present service capabilities or clarify immigration procedures.
Maintain positive working relationships with local immigration and labour authorities, supporting regulatory compliance and service delivery effectiveness.
