Position Overview:
The Relocation Consultant is the main point of contact for Move One’s clients for delivering destination and immigration services in their designated location. This role includes supporting Field Consultants, providing guidance, updates, and service-related information, as well as managing costs.
Key Responsibilities
Confirm receipt of service initiations with Clients within the KPI – driven timeframe (max. 1 business day) and open the jobs on the Move One Relocation Management Platform.
Make initial contact with new assignees within the KPI – driven timeframe, - max. one business day of service initiation.
Confirm services to be provided, and gather critical relocation information.
Collect and verify required data and documents.
If no sufficient internal team capacity, or services delivered in remote locations, - assign services to Field Consultants, coordinate with them and brief them on important details.
Provide timely updates and service reports to clients and RMCs.
Follow the applicable processes.
Ensure online systems, forms, and procedures comply with relevant SLAs, and ensure documents, service information, and milestones are uploaded to IT platforms.
Maintain a minimum of 95% satisfaction rate from assignees via customer evaluation reports.
Manage service-related complaints, issues, or challenges promptly.
Work closely with Field Consultants and Vendors, report any issues to the Regional Operations Manager.
Respond client requests promptly
Create and submit operational reports client forms, as required.
Ensure services are invoiced promptly.
Collaborate effectively as a team contributor on all assignments.
Interact professionally with other employees, customers, and suppliers.
Maintain a clear, concise, polite, and professional communication with all the stakeholders or the relocation
Complete mandatory training programs and attend Team Calls.
RESPONSIBILITIES:
- Coordinating Air, Sea and Land Operations for Import/Export
- Tracking Project KPIs closely
- Daily planning and scheduling of assigned pickups and deliveries
- Utilizing the company's preferred vendor list and rates to secure the best pricing and routing for customer shipments
- Organizing pickups and deliveries through effective communication with shippers and consignees
- Understanding customer requirements and ensuring consistent operational and customer service levels
- Regularly communicating shipment status information, reporting delays and additional costs to customers
- Daily review of active job details and related quotes to identify opportunities for extra revenue and additional costs, thereby increasing overall profitability
- Maintaining regular communication with Move One offices to relay necessary information/documentation for each shipment
- Preparing accurate daily reports for management
- Inputting status and costs in Move One database in a timely manner as per SOPs
- Assisting with any other duties/projects assigned by the supervisor to meet business requirements
- Minimizing operational costs, optimizing efficiency, and increasing operations profitability
- Monitoring the progress of jobs and services - Planning, Execution, and Billing
RESPONSIBILITIES:
- Coordinating Air, Sea and Land Operations for Import/Export
- Tracking Project KPIs closely
- Daily planning and scheduling of assigned pickups and deliveries
- Utilizing the company's preferred vendor list and rates to secure the best pricing and routing for customer shipments
- Organizing pickups and deliveries through effective communication with shippers and consignees
- Understanding customer requirements and ensuring consistent operational and customer service levels
- Regularly communicating shipment status information, reporting delays and additional costs to customers
- Daily review of active job details and related quotes to identify opportunities for extra revenue and additional costs, thereby increasing overall profitability
- Maintaining regular communication with Move One offices to relay necessary information/documentation for each shipment
- Preparing accurate daily reports for management
- Inputting status and costs in Move One database in a timely manner as per SOPs
- Assisting with any other duties/projects assigned by the supervisor to meet business requirements
- Minimizing operational costs, optimizing efficiency, and increasing operations profitability
- Monitoring the progress of jobs and services - Planning, Execution, and Billing
RESPONSIBILITIES:
- Responsible for custom Erbil Import manifesting for Iraq.
- Doing the arrival in the Ups system.
- Updating the Govt Hold exceptions in the ups system.
- Coordinating with Custom broker team at Erbil airport for the custom cleared and hold shipment in Erbil airport as per each manifest.
- Coordinating with Custom Broker Team at Erbil airport and Move one warehouse for the Trucking of the MAWB between Erbil Airport and Erbil Office
- Creating the Custom tracker Excel for all the custom cleared shipment of each manifest with Custom duties, blue way charges, Danta charges and Trucking charges.
- Creating Receipts for the custom cleared shipment of each MAWB along with the UPS tracking such as custom duties, disbursement fees and brokerage fees in local currency.
- Entering all the details in the Custom Tracker excel along with all supporting Docs to Erbil Finance team within 24 to 36 Hours.
- Collection of Import duties and taxes should be handed over to Erbil Finance on the same day.
- Once the Truck received in the Erbil Office, checking all the tracking shipment as per each shipment.
- After sorting all the shipment then Duties and taxes Receipt are provided to each driver for chargeable shipment and docs shipment which are not charged according to the routes of the driver
- If any damaged shipment, then Damage inspection report is prepared along with the Photos and send to the Operation Manager for the evaluation.
- If any shipment is lost or Missing Contents also then then Damage inspection report is prepared along with the Photos and send to the Operation Manager for the evaluation
- Then Operations coordinator perform the Inbound scan in the ups Tundra system manually for all the custom cleared shipment.
- If any hold shipment in the Erbil customs, then Exception notification exception is updated in the system for the reason of hold in the Erbil customs.
- Driver Performs scans in UPS Global Pickup & Delivery {GPD } before going for the delivery of each shipment
- Those shipment which are meant of sell collection or any reason for hold, necessary exception is updated in the system through Tundra system.
- All Remote Area shipment are given to the third-Party agent for the delivery.
- Daily follow up for the Remote area delivery agent until the shipment is delivered and manual pod is updated by operations coordinator.
- Operation Coordinator Runs the daily tundra location Report for the driver at the end of each day.
- All Import Exception notification exception shipment opened is daily monitored in the excel tracker file as well as the Ups system since all the shipment should be closed within 10 days.
- Creating the Free domicile Receipts in USD as per the system or Ups Request.
- Sending the weekly Petty cash Report with all details of the cost & sell with Free domicile receipts scan copies along with excel sheet to Erbil Finance team on every Tuesday.
- Resolving customer Complaints and issues related to Import Operations and Forwarding to the operations manager for the resolution.
- Creating the Import Control label for the walk-in customers in the WorldShip system using account V8Y250 and collecting the charges in advance, Govt id of the walk-in customer along with mobile is taken too according to the Ups global security guidelines for the safety and compliance according to the ups policies.
- Dell shipment which are send from Erbil Move one warehouse to Erbil office, updating the OHP and Pod in the dell system since this is local distribution of the dell parts.
Export Responsibilities
- Creating the label for the exports walk in customers in the WorldShip system using account V8Y250 and collecting the freight charges in advance Govt id of the walk-in customer along with mobile is taken according to the Ups global security guidelines for the safety and compliance according to the ups policies.
- Collection Of Freight Charges should be handover to Erbil Finance team on the same day.
- Export shipment received from the account customer and reseller and very important note where they have been already notified that there shipment will be physical searched and tally with the invoices, if restricted or prohibited is found the account customer or reseller are called and updated to then this contents should be removed from the shipment and revise Invoice and packing list is asked from the account customer as well with Reseller
- AWB Copy, Invoice, packing list if applicable are scanned into Ups system called international document imaging system {IDIS}.
- All exports shipment Pick up scan is updated in the system manually in Tundra TPD.
- All Exports shipment are departed from Erbil & Baghdad station Once all hand search is completed then Pre-alert is send to Erbil team.
- Resolving customer Complaints and issues related to Export Operations and forwarding to the operations manager for the resolution.
- All Export Exception notification exception shipment opened is daily monitored in the excel tracker file as well as the Ups system since all the shipment should be closed within 10 days.
- All Dell damaged or Return Parts which are received from the Dell Customer are send back to Erbil move one warehouse by performing the Return sip exception in the dell system.
Position Overview:
We are seeking friendly, flexible, and knowledgeable Field Consultants (FCs) to support expatriates and assigners as they settle into their new home city. As a Field Consultant, you will be the on-the-ground support— providing orientation tours, assisting with home and school searches, and delivering personalized relocation assistance.This is an on-call, part-time role, ideal for someone who is flexible, organized, and passionate about helping others.
- Conduct orientation tours for assigners and their families, introducing them to residential neighborhoods, local amenities, and key lifestyle hubs.
- Assist in housing and school searches, including scheduling viewings and escorting clients.
- Provide detailed local insights on family life, schooling options, children’s activities, healthcare facilities, shopping, and other everyday needs.
- Act as the first local contact and support system for new arrivals.
- Drive assigners (and occasionally their families) around in your own safe, well-maintained vehicle.
- Maintain clear and timely communication with the relocation coordination team.
- Flexibly respond to assignments with short notice and varying schedules.
Position Overview:
We are seeking friendly, flexible, and knowledgeable Field Consultants (FCs) to support expatriates and assigners as they settle into their new home city. As a Field Consultant, you will be the on-the-ground support— providing orientation tours, assisting with home and school searches, and delivering personalized relocation assistance.This is an on-call, part-time role, ideal for someone who is flexible, organized, and passionate about helping others.
- Conduct orientation tours for assignees and their families, introducing them to residential neighborhoods, local amenities, and key lifestyle hubs.
- Assist in housing and school searches, including scheduling viewings and escorting clients.
- Provide detailed local insights on family life, schooling options, children’s activities, healthcare facilities, shopping, and other everyday needs.
- Act as the first local contact and support system for new arrivals.
- Drive assigners (and occasionally their families) around in your own safe, well-maintained vehicle.
- Maintain clear and timely communication with the relocation coordination team.
- Flexibly respond to assignments with short notice and varying schedules.
Position Purpose
The Property Coordinator proactively oversees all aspects of the home-finding process, ensuring a seamless and personalized experience for clients. By leveraging in-depth market knowledge and building strong industry relationships, the role facilitates property selection, negotiation, and transitions, ensuring client satisfaction and compliance with regional regulations.
Key Responsibilities /Duties/ Functions Tasks
Market Knowledge and Relationships
Stay current on real estate laws, principles, and practices across the Middle East, including Saudi Arabia, UAE, Qatar, Kuwait, and Iraq
Establish and maintain robust networks with property developers and property management companies to identify optimal properties for clients
Conduct routine market analysis to provide insights on rental trends, pricing, and availability
Database and Research Management
Develop and maintain a detailed record of properties, neighborhoods, and areas, including floor plans, photos, and views
Regularly update Move One’s property database with accurate information, landlord details, and contact information for real estate companies
Perform market research based on client criteria to prepare for briefing calls with the destination services team
Client Support and Negotiations
Organize property viewings and meetings involving destination consultants, clients, and real estate agents
Accompany assignees to property viewings, offering insights and support during the selection process
Negotiate lease terms to ensure client protection, prepare written offer letters for landlords, and conduct due diligence to safeguard tenant rights.
Advise clients and teams on local market conditions, including budgeting, rental payments, related fees, and negotiation strategie
Operational Coordinatio
Schedule appointments and provide detailed itineraries for property viewings, ensuring availability of backup options
Explain utility connection procedures and assist with timelines before move-in, where local regulations permit
Collaborate with the destination services team to manage client expectations effectively
Support expansion initiatives in Middle Eastern region
Position PurposeMove One’s Relocation Consultants support new expatriates and their families prior to their assignment by introducing them to the community, show them potential neighborhoods, support them with finding a home and sourcing schools and become familiar with the area, culture and customs. Once the expatriate and/or family relocate, the consultant and relocation team continue to offer support services to ensure a smooth settling in process.Responsibilities / Function Tasks / DutiesAnswer any queries, which the transferee may have about the relocation process and his/her expectations about the new location.Find neighborhoods, residences, schools/childcare for the transferee relevant to their needs and priorities, coordinating with the relocation team to provide optimum service. Coordinate all relevant visits and a suitable itinerary for the transferee based on the agreed services. These visits include, but are not limited to, rental properties, schools, neighborhoods, clubs, etc. Keep in constant communication with your assigned transferee(s) so that the most suitable itinerary is presented that meets their needs and expectations.Accompany the transferee on each day’s orientation, home-finding or school search and/or settling-in or familiarization tour.Follow up to answer additional questions and inform the relocation team and your assigned in-house Relocation Coordinator of the outcome, questions, challenges, needs analysis, follow up schedule, etc. All Move One Employees and Consultants are expected to:Work effectively as a team contributor on all assignments.Interact professionally with other employees, customers and suppliers.Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.Perform quality work within deadlines with or without direct supervision.
PRINICPAL ACCOUNTABILITIES:1. To fulfil the responsibilities and authorities of a Move Coordinator, as outlined in your letter ofappointment.2. To manage all administrative tasks related to the position of Move Coordinator as perMove Management Process3. To ensure accurate and timely completion of all documentation and necessary approvalfrom the Regional Manager for HHGS as and when required.4. To elevate any issue or dissatisfaction from the customer to the Regional Manager forHHGS after trying to resolve at own level.5. To actively use Job Progress Report in Intrack and report any problems as and whenrequired.6. To keep Operations informed of any VIP, complex or problematic move in order toanticipate issues and possibly prevent them.7. To actively communicate with assignee/client at all stages of the move and manageexpectations by clearly explaining the process each time.8. To endeavour to delight clients, by anticipating their needs and providing stellar service, atall times projecting the services and image of Move One.9. To provide coverage for colleagues on any type of leave, etc.10. To ensure the systems are utilized to their full capacity to maximize efficiency, andupdated at all times to ensure availability of up-to-date information for all teams11. To develop own knowledge of systems and customer service/professional skills throughself or online training.12. To maximize the utilization of resources available to the Company towards theachievement of annual objectives.13. To ensure the continuous improvement of operational efficiency and quality, complyingwith procedures and policies through fostering productive working relationships with allcolleagues.14. To be aware of all relevant Service Level Agreements, and ensure that account specificneeds are followed at all times.15. To ensure the financial review is performed for every vendor invoice pertaining to the job, to identify any discrepancies from agreed rates/quotes to Invoice. Financial review needs to berecorded on the Progress Report of the job.16. To actively participate in branch functions and Corporate Social Responsibilities initiatives.
Coordination:
- Serve as the main client contact throughout the relocation process.
- Conduct needs assessments to understand client preferences and timelines.
- Provide guidance on relocation policies and services.
Relocation Planning:
- Develop relocation plans, including timelines and key milestones.
- Coordinate temporary housing, travel, and concierge services.
Assignee Support:
- Provide end-to-end support - before, during, and after relocation.
- Address assignee concerns and conduct follow-ups to ensure satisfaction.
Immigration Support:
- Assist with immigration and visa applications, ensuring accuracy.
Field Consultants Management:
- Coordinate with service providers and ensure they meet service standards.
- Resolve vendor issues promptly.
Administration:
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Manage relocation documentation and ensure regulatory compliance.
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Maintain accurate records and prepare cost estimates.
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Monitor expenses and ensure timely invoicing.
Operational Responsibilities:
- Confirm service initiations with clients within 1 business day.
- Ensure processes comply with SLAs and maintain a 95% satisfaction rate.
- Assign services to Field Consultants when needed and track milestones.
- Provide timely updates and reports to clients.
Client Relations & Reporting:
- Respond promptly to client requests.
- Manage complaints and submit operational reports as needed.
Team Collaboration & Professional Conduct:
- Collaborate effectively and maintain professional communication with all stakeholders.
Additional Duties:
- Complete training, attend meetings, and perform other relevant duties as assigned.
