Key Responsibilities
- Stay Updated: Keep abreast of changes in Serbian immigration laws and practices, and report new requirements to relevant parties
- Client Communication and service: Provide clear and accurate immigration
- Process Management: Verify initial inquiries, conduct a thorough case assessment, outline the complete procedure with clear timelines, provide guidance, and manage the immigration process from A to Z
- Work in office and be ready to accompany clients to immigration officers in Belgrade and other Serbia locations
In this role, you will be responsible for guiding expatriates through the entire relocation process, from initial orientation to settling into their new home. Your duties will include:
Orientation & Settling-In Support:
Conduct personalized tours to showcase key aspects of the new location
Provide essential information and support with local registration requirements, bank account opening, drivers’ license conversations, information on transportation, healthcare, and leisure and recreation, facilities, dining, etc..
Home-Finding Assistance:
- Understand clients' housing needs and preferences
- Schedule and accompany clients on property viewings
- Facilitate lease negotiations and ensure accurate completion of paperwork
- School Search & Enrollment Support:
- Assist families in selecting and enrolling their children in suitable schools
Departure Support:
Assist with the termination of leases and coordinate the move-out process
Administrative Tasks
- Maintain detailed records of client interactions and services
- Prepare and submit reports on activities and feedback
- Work closely with the Destination Services Coordinators/ Managers to ensure seamless service delivery
- Process customer and vendor invoices in accordance with internal and statutory requirements.
Perform internal control checks on vendor bills, including cost verification in operational systems.
Manage petty cash and bank transfers.
Collaborate with external auditors and accountants, providing necessary documents and reports for audits and statutory reporting on a weekly, monthly, and yearly basis.
Communicate effectively with departments, customers, and vendors as needed.
Reconcile petty cash and bank reports, including all expenses, revenues, and transfers, using the financial system (D365).
Reconcile operational job-related expenses in internal systems.
Oversee the reconciliation of advances provided to employees for operational purposes.
Manage the booking, reconciliation, and clearance of prepaids, deposits, accruals, and other pending accounts on a monthly basis.
Submit weekly and monthly internal reports as per company guidelines.
Perform additional tasks as assigned.
- Process customer and vendor invoices in accordance with internal and statutory requirements.
- Perform internal control checks on vendor bills, including cost verification in operational systems.
- Manage petty cash and bank transfers.
- Collaborate with external auditors and accountants, providing necessary documents and reports for audits and statutory reporting on a weekly, monthly, and yearly basis.
- Communicate effectively with departments, customers, and vendors as needed.
- Reconcile petty cash and bank reports, including all expenses, revenues, and transfers, using the financial system (D365).
- Reconcile operational job-related expenses in internal systems.
- Oversee the reconciliation of advances provided to employees for operational purposes.
- Manage the booking, reconciliation, and clearance of prepaids, deposits, accruals, and other pending accounts on a monthly basis.
- Submit weekly and monthly internal reports as per company guidelines.
- Perform additional tasks as assigned.
Key Responsibilities
Primary point of contact for collection from corporate customers (excluding Private Customers) invoiced locally at all Move One countries;
Reconciliation of customer credit-card payments on D365;
Collection of payments from customers assigned to personnel by using available resources (Telephone, E-mail, databases);
Determines and initiates action to resolve rejected invoices and prepares payer corrections and/or appeals using electronic and paper processes;
Escalation, coordination of customer payments overdue above 21 days after securing confirmation of receipt of Move One invoices;
Assist country accountant by sharing proof of payments received from customer to facilitate timely reconciliation during / before month-closing;
Identification and coordination of offset of receivable and payable for Agents and Key Accounts with requisite Collection Team member to minimize Aging on local issued invoices;
Upload Move One invoices and Purchase Orders to customer vendor payment portals assigned to personnel if not done so by Operations Staff;
Assures the completion and coordination of work in an associate’s absence, or as needed to maintain departmental standards.
Perform additional tasks as assigned.
RESPONSIBILITIES / DUTIES / FUNCTIONS / TASKS
- Coordinate Air, Sea, and Land operations for both import and export shipments.
- Closely monitor project KPIs to ensure performance targets are met.
- Plan and schedule all assigned pickups and deliveries on a daily basis.
- Utilize the company’s preferred vendor list and rate structure to determine the most cost-effective and efficient routing for customer shipments.
- Arrange timely pickup and delivery of shipments through proactive communication with shippers and consignees.
- Understand and meet customer requirements while ensuring consistent operational execution and service levels.
- Maintain regular communication with customers to provide shipment updates, report delays, and advise on any additional costs.
- Review active jobs and related quotes daily to identify opportunities for generating additional revenue and pass-through charges, improving overall profitability.
- Maintain continuous communication with Move One offices to ensure all necessary documentation and shipment information is relayed accurately and promptly.
- Prepare and submit accurate daily reports to management.
- Update shipment status and costs in the Move One database daily, in accordance with established SOPs.
- Support any other duties or projects as assigned by the direct supervisor to meet evolving business needs.
- Work to minimize operational costs, optimize efficiency, and enhance overall profitability.
The Office Administrator – Financial, Legal & Compliance Oversight is responsible for managing the administrative, financial, and compliance operations of the Warsaw office. This role involves overseeing financial transactions, managing vendor relationships, ensuring legal compliance, and liaising with key internal and external stakeholders, including the local payroll vendor, HR Director, Payroll Specialist, legal advisors, and Finance team. The individual will also handle matters related to company registration, local legal compliance, contract management, and office operations. The role requires a high degree of discretion and confidentiality due to the sensitive nature of financial and legal documentation.
Croatia (Hrvatska)
Full time
Position Purpose
Serve as the single point of contact for coordinating assigned import, export, and domestic moves within and outside the local region.
Responsibilities/Duties/Functions/Tasks
Manage the household goods moving process from booking to delivery, covering all stages from origin to destination for both domestic and international shipments.
Advise clients to ensure a smooth and ongoing experience with their household goods, including packing, deliveries, and other related services.
Manage customer expectations for both domestic and international clients.
Liaise with moving operations, sales teams, crew leaders, and vendors to remain up-to-date on customer needs, service changes, and insurance matters.
Participate in daily planning meetings with Move Coordinators (MCs), the warehouse supervisor, and the crew leader to ensure effective analysis and planning.
Collaborate with the Quoting department to determine the most cost-effective solutions for pricing services and jobs.
Confirm transport and service quotes from agents and vendors, and request discounts where possible.
Coordinate and book export/import shipments with agents and vendors.
Create waybill documentation for both incoming and outgoing shipments.
Verify required customs documentation for all import and export shipments.
Monitor documentation for all incoming and outgoing shipments.
Finalize jobs with accurate cost calculations.
Update electronic files and documents daily, maintaining records throughout the moving process.
Perform other duties as reasonably assigned.
Position Overview:
The Relocation Consultant is the main point of contact for Move One’s clients for delivering destination and immigration services in their designated location. This role includes supporting Field Consultants, providing guidance, updates, and service-related information, as well as managing costs.
Key Responsibilities
Confirm receipt of service initiations with Clients within the KPI – driven timeframe (max. 1 business day) and open the jobs on the Move One Relocation Management Platform.
Make initial contact with new assignees within the KPI – driven timeframe, - max. one business day of service initiation.
Confirm services to be provided, and gather critical relocation information.
Collect and verify required data and documents.
If no sufficient internal team capacity, or services delivered in remote locations, - assign services to Field Consultants, coordinate with them and brief them on important details.
Provide timely updates and service reports to clients and RMCs.
Follow the applicable processes.
Ensure online systems, forms, and procedures comply with relevant SLAs, and ensure documents, service information, and milestones are uploaded to IT platforms.
Maintain a minimum of 95% satisfaction rate from assignees via customer evaluation reports.
Manage service-related complaints, issues, or challenges promptly.
Work closely with Field Consultants and Vendors, report any issues to the Regional Operations Manager.
Respond client requests promptly
Create and submit operational reports client forms, as required.
Ensure services are invoiced promptly.
Collaborate effectively as a team contributor on all assignments.
Interact professionally with other employees, customers, and suppliers.
Maintain a clear, concise, polite, and professional communication with all the stakeholders or the relocation
Complete mandatory training programs and attend Team Calls.
RESPONSIBILITIES:
- Coordinating Air, Sea and Land Operations for Import/Export
- Tracking Project KPIs closely
- Daily planning and scheduling of assigned pickups and deliveries
- Utilizing the company's preferred vendor list and rates to secure the best pricing and routing for customer shipments
- Organizing pickups and deliveries through effective communication with shippers and consignees
- Understanding customer requirements and ensuring consistent operational and customer service levels
- Regularly communicating shipment status information, reporting delays and additional costs to customers
- Daily review of active job details and related quotes to identify opportunities for extra revenue and additional costs, thereby increasing overall profitability
- Maintaining regular communication with Move One offices to relay necessary information/documentation for each shipment
- Preparing accurate daily reports for management
- Inputting status and costs in Move One database in a timely manner as per SOPs
- Assisting with any other duties/projects assigned by the supervisor to meet business requirements
- Minimizing operational costs, optimizing efficiency, and increasing operations profitability
- Monitoring the progress of jobs and services - Planning, Execution, and Billing
RESPONSIBILITIES:
- Coordinating Air, Sea and Land Operations for Import/Export
- Tracking Project KPIs closely
- Daily planning and scheduling of assigned pickups and deliveries
- Utilizing the company's preferred vendor list and rates to secure the best pricing and routing for customer shipments
- Organizing pickups and deliveries through effective communication with shippers and consignees
- Understanding customer requirements and ensuring consistent operational and customer service levels
- Regularly communicating shipment status information, reporting delays and additional costs to customers
- Daily review of active job details and related quotes to identify opportunities for extra revenue and additional costs, thereby increasing overall profitability
- Maintaining regular communication with Move One offices to relay necessary information/documentation for each shipment
- Preparing accurate daily reports for management
- Inputting status and costs in Move One database in a timely manner as per SOPs
- Assisting with any other duties/projects assigned by the supervisor to meet business requirements
- Minimizing operational costs, optimizing efficiency, and increasing operations profitability
- Monitoring the progress of jobs and services - Planning, Execution, and Billing
