PRINICPAL ACCOUNTABILITIES:1. To fulfil the responsibilities and authorities of a Move Coordinator, as outlined in your letter ofappointment.2. To manage all administrative tasks related to the position of Move Coordinator as perMove Management Process3. To ensure accurate and timely completion of all documentation and necessary approvalfrom the Regional Manager for HHGS as and when required.4. To elevate any issue or dissatisfaction from the customer to the Regional Manager forHHGS after trying to resolve at own level.5. To actively use Job Progress Report in Intrack and report any problems as and whenrequired.6. To keep Operations informed of any VIP, complex or problematic move in order toanticipate issues and possibly prevent them.7. To actively communicate with assignee/client at all stages of the move and manageexpectations by clearly explaining the process each time.8. To endeavour to delight clients, by anticipating their needs and providing stellar service, atall times projecting the services and image of Move One.9. To provide coverage for colleagues on any type of leave, etc.10. To ensure the systems are utilized to their full capacity to maximize efficiency, andupdated at all times to ensure availability of up-to-date information for all teams11. To develop own knowledge of systems and customer service/professional skills throughself or online training.12. To maximize the utilization of resources available to the Company towards theachievement of annual objectives.13. To ensure the continuous improvement of operational efficiency and quality, complyingwith procedures and policies through fostering productive working relationships with allcolleagues.14. To be aware of all relevant Service Level Agreements, and ensure that account specificneeds are followed at all times.15. To ensure the financial review is performed for every vendor invoice pertaining to the job, to identify any discrepancies from agreed rates/quotes to Invoice. Financial review needs to berecorded on the Progress Report of the job.16. To actively participate in branch functions and Corporate Social Responsibilities initiatives.
Position PurposeReporting to the Tender and Pricing Manager, the Quotes Coordinator will partner with Operations, Sales and other company functional areas, to provide quoting support for Logistics & Freight Frwarding inquiries received by Move One for regional and global customers. You will be responsible for producing quotes, & supporting requests for proposals, and working with all teams within the organization to achieve this.
Responsibilities / Duties
Pricing -Transactional Quotes:
Preparation of timely responses to all customer RFQ's for Iraq and GCC countries as assigned; • per Move One standard tariffs or • using spot rates procured from company nominated approved Move One suppliers / vendors or • based on costs provided concerned local Move One office and • in line with management guidelines regarding mark-up, margins, terms & conditions & turnaround times
Ensure system generated quotes are prepared with all mandatory fields completed, also indicating details of nominated vendor(s), revenue and profit estimates and supported by all applicable terms and conditions
Communicate with the client to acknowledge each request, establish understanding of the requirements, provide timely updates as to the status of pending quotes and to ascertain the status of previously submitted quotes.
Pricing Support:
Liaise with concerned Move One Supply Chain / partner agents to establish & maintain up to date standard tariffs on-file for local transportation, sea / airport handling / clearance & warehousing RH&D services at all major / established points of origin/trans-load in Iraq / the GCC region including Jordan. Rates to be re-validated on a quarterly basis at minimum.
Ensure AOR (IQ, GCC & Jordan) tariffs are correctly set up in Intrack and maintained up to date at all times
Assist in the development & maintenance of a database for; • Shipping Lines: containerised, break bulk & RoRo • Carriers: cargo & PAX airlines For main Sea /Air ports under each Trade Lane (IQ, GCC & Jordan). Each Carrier must have POC details to facilitate issue of regular enquiries depending on Trade Lane for Import/Export.
Work in conjunction with Move One Supply Chain to establish and maintain up to date schedules & rates for container & Break-Bulk vessel operators sailing to / from major Middle East Sea ports, securing rates as per unit of measurements and space availability
Work in conjunction with Move One Supply Chain to establish and maintain up to date schedules & rates for Cargo/PAX flights to primary points of entry for airfreight into Iraq & the GCC region on a bi-monthly basis at minimum
Work in conjunction with Move One Supply Chain to establish and maintain up to date a comprehensive list of asset-owning Transport companies providing FTL & LTL services throughout Iraq & GCC regions. Equipment specifications: - Tilt & box trucks, 40 ft Flat bed, Low beds 30 MT, 60 MT, 90 MT with details of max. payload, lift on/off options available in vendor inventory, dimensions of equipment
Work in conjunction with the Move One Bid Coordinator to establish and maintain up to date road freight rates for primary trade lanes
Maintain regular communication with Move One Operations / local offices, agents and transportation providers to ensure current and relevant knowledge of SOP's, import / export regulations and transportation availability & schedules for assigned lanes
Work in close coordination with Operations to ensure quoted costs and actual correspond. Notify concerned Country Managers where discrepancies are identified
Monitor vendor / partner agent quote terms and conditions with a view to recommending improvements / amendments to our own
Support Tender Management:
Assist in preparation of Commercial Proposals for large tenders by securing competitive rates and favourable terms
Assist in drafting Technical Proposals for large tenders, writing clear method statements / Concept of Operations (as required)
Quote Tracker & System Updates:
Ensure opportunity / quote visibility by recording details of each enquiry in the on-line Quote Tracker, to include at a minimum basic customer/POC information, key RFQ details, request & submission dates and quoter reference numbers
Ensure regular, timely follow-ups for all pending quotes and status updates for all system generated quotations. Further ensure rate feedback is provided to vendors from whom rates have been procured.
Key Responsibilities
Primary point of contact for collection from corporate customers (excluding Private Customers) invoiced locally at all Move One countries;
Reconciliation of customer credit-card payments on D365;
Collection of payments from customers assigned to personnel by using available resources (Telephone, E-mail, databases);
Determines and initiates action to resolve rejected invoices and prepares payer corrections and/or appeals using electronic and paper processes;
Escalation, coordination of customer payments overdue above 21 days after securing confirmation of receipt of Move One invoices;
Assist country accountant by sharing proof of payments received from customer to facilitate timely reconciliation during / before month-closing;
Identification and coordination of offset of receivable and payable for Agents and Key Accounts with requisite Collection Team member to minimize Aging on local issued invoices;
Upload Move One invoices and Purchase Orders to customer vendor payment portals assigned to personnel if not done so by Operations Staff;
Assures the completion and coordination of work in an associate’s absence, or as needed to maintain departmental standards.
Perform additional tasks as assigned.
Coordination:
- Serve as the main client contact throughout the relocation process.
- Conduct needs assessments to understand client preferences and timelines.
- Provide guidance on relocation policies and services.
Relocation Planning:
- Develop relocation plans, including timelines and key milestones.
- Coordinate temporary housing, travel, and concierge services.
Assignee Support:
- Provide end-to-end support - before, during, and after relocation.
- Address assignee concerns and conduct follow-ups to ensure satisfaction.
Immigration Support:
- Assist with immigration and visa applications, ensuring accuracy.
Field Consultants Management:
- Coordinate with service providers and ensure they meet service standards.
- Resolve vendor issues promptly.
Administration:
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Manage relocation documentation and ensure regulatory compliance.
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Maintain accurate records and prepare cost estimates.
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Monitor expenses and ensure timely invoicing.
Operational Responsibilities:
- Confirm service initiations with clients within 1 business day.
- Ensure processes comply with SLAs and maintain a 95% satisfaction rate.
- Assign services to Field Consultants when needed and track milestones.
- Provide timely updates and reports to clients.
Client Relations & Reporting:
- Respond promptly to client requests.
- Manage complaints and submit operational reports as needed.
Team Collaboration & Professional Conduct:
- Collaborate effectively and maintain professional communication with all stakeholders.
Additional Duties:
- Complete training, attend meetings, and perform other relevant duties as assigned.
Key Responsibilities
Billing & Invoicing Support for Relocation Services:
- Process invoices accurately and in a timely manner to ensure smooth financial operations.
- Ensure all invoices comply with customer agreements, relocation service contracts, and company policies.
- Select the correct billing entity for each file based on contractual obligations.
- Verify that billed fees align with the latest agreed-upon rates and adjust as necessary.
- Ensure referral fees are correctly applied as costs or credit notes per customer agreements.
Audit & Compliance:
- Review invoices to identify and resolve discrepancies before submission.
- Ensure adherence to customer contracts and service-level agreements (SLAs) to prevent penalties.
- Maintain proper documentation and audit trails to support billing accuracy.
Reporting & Financial Forecasting:
- Maintain daily reports summarizing completed invoices and track pending jobs for invoicing.
- Provide a monthly revenue estimate based on pending jobs and agreed-upon rates.
- Generate monthly reports on invoiced files and credit notes.
Process Optimization & Cross-Team Engagement:
- Identify cost-saving opportunities and propose process improvements for more efficient invoicing
- Regular collaboration with Relocation teams, Finance, and external partners
- Support operational teams by addressing billing-related inquiries and resolving issues promptly
- Participate in special projects related to financial administration and process improvement
The Client Relations Manager will play a key role in securing new business opportunities for our relocation and moving services. This role focuses on expanding Move One’s client base while also strengthening relationships with existing clients to drive continued business growth.
Key Responsibilities:
1. New Business Development:
- Secure new business opportunities from corporate clients requiring relocation, immigration and moving services.
- Present Move One’s services to prospective clients, ensuring inclusion on approved vendor lists.
- Develop strategies to persuade clients to outsource relocation, immigration, and moving services.
- Negotiate and secure contracts while successfully winning bids for relocation projects.
2. Client Relationship Management:
- Serve as the main point of contact for client inquiries, concerns, and service enhancements.
- Proactively explore opportunities to expand service offerings and generate additional business from existing clients.
3. Account Maintenance:
- Work closely with internal teams to coordinate operations and maintain excellent service execution.
- Regularly review and assess client needs, proposing additional services or improvements.
- Analyze client feedback to identify areas for improvement.
Position Purpose
The HR & Data Analyst is responsible for collecting, analyzing, and maintaining HR and payroll-related data to support decision-making, compliance, and process improvements. This role ensures data accuracy and integrity while generating reports, tracking key HR metrics, and maintaining electronic personnel records. The analyst will also support payroll operations, track and forecast end-of-service benefits (EOSB), and manage employee-related data within HR systems.
Key Responsibilities:
Data Collection, Processing & Analysis
Gather, validate, and maintain HR and payroll data, ensuring
accuracy and completeness.
Process and clean large data sets, identifying discrepancies and
inconsistencies.
Develop data visualizations and reports to support HR decision
making.
Analyze workforce trends, turnover rates, compensation data, and
benefits utilization.
HR & Payroll Reporting
Generate regular reports on employee details, headcount,
turnover, payroll data, leave balances, contract expiry, EOSB, and
other HR metrics.
Assist in salary analysis and payroll reconciliation, ensuring
accurate and timely payroll processing.
Forecast and track EOSB obligations to support financial planning.
HRIS & Data Management
Maintain accurate employee records within the HR Information
System (HRIS).
Support electronic filing and organization of personnel documents.
Track and monitor employment contracts, probation periods, and
visa/work permit expiry dates.
Ensure HRIS data integrity by updating employee movements
(promotions, salary adjustments, department transitions, etc.).
Assist in configuring HRIS settings, including leave policies,
organizational structures, and employee classifications.
Compliance & Confidentiality
Ensure compliance with labor laws and company policies
regarding payroll, benefits, and employee data management.
Maintain strict confidentiality when handling sensitive HR and
payroll information.
Support audits by providing necessary HR/payroll data and
documentation.
Continuous Improvement & Collaboration
Assist in the development and automation of HR and payroll
reports.
Identify opportunities to improve HR data accuracy and efficiency.
Collaborate with HR, Payroll, and Finance teams to align reporting
needs and streamline data workflows.
RESPONSIBILITIES:
- Coordinating Air, Sea and Land Operations for Import/Export
- Tracking Project KPI's closely
- Daily planning and scheduling of assigned pickups and deliveries
- Utilizing the company's preferred vendor list and rates to secure the best pricing and routing for customer shipments
- Organizing pickups and deliveries through effective communication with shippers and consignees
- Understanding customer requirements and ensuring consistent operational and customer service levels
- Regularly communicating shipment status information, reporting delays and additional costs to customers
- Daily review of active job details and related quotes to identify opportunities for extra revenue and additional costs, thereby increasing overall profitability
- Maintaining regular communication with Move One offices to relay necessary information/documentation for each shipment
- Preparing accurate daily reports for management
- Inputting status and costs in Move One database in a timely manner as per SOPs
- Assisting with any other duties/projects assigned by the supervisor to meet business requirements
- Minimizing operational costs, optimizing efficiency, and increasing operations profitability
- Monitoring the progress of jobs and services - Planning, Execution, and Billing
RESPONSIBILITIES/DUTIES/FUNCTIONS TASKS:
Coordinating Air, Sea and Land Operations for Import / Export.
Daily planning and scheduling of all assigned pickup & deliveries
Utilize the company's preferred vendor list and rates to best price and route customer shipments.
Organize pickup & delivery of assigned shipments through effective communication with shipper & consignee
Understand customer requirements and ensure consistent operations and customer service level
Regular communication with customer providing shipment status information, reporting delays and additional costs
Daily review of active job details and related quotes in order to identify opportunities for extra revenue and additional pass-through costs thereby increase overall profitability
Continuously communicate with Move One offices in order to relay and provide necessary information / documentation for every shipment
Prepare accurate daily reports for management.
Daily input of status & costs in Move One database in a timely manner as per the SOPs.
Any other related duties / projects assigned by the direct supervisor from time to time to meet the business requirements
Minimize operational costs, optimize efficiency, increase operations profitability.
Position Purpose
Serve as the single point of contact for coordinating assigned import, export, and domestic moves within and outside the local region.
Responsibilities/Duties/Functions/Tasks
Manage the household goods moving process from booking to delivery, covering all stages from origin to destination for both domestic and international shipments.
Advise clients to ensure a smooth and ongoing experience with their household goods, including packing, deliveries, and other related services.
Manage customer expectations for both domestic and international clients.
Liaise with moving operations, sales teams, crew leaders, and vendors to remain up-to-date on customer needs, service changes, and insurance matters.
Participate in daily planning meetings with Move Coordinators (MCs), the warehouse supervisor, and the crew leader to ensure effective analysis and planning.
Collaborate with the Quoting department to determine the most cost-effective solutions for pricing services and jobs.
Confirm transport and service quotes from agents and vendors, and request discounts where possible.
Coordinate and book export/import shipments with agents and vendors.
Create waybill documentation for both incoming and outgoing shipments.
Verify required customs documentation for all import and export shipments.
Monitor documentation for all incoming and outgoing shipments.
Finalize jobs with accurate cost calculations.
Update electronic files and documents daily, maintaining records throughout the moving process.
Perform other duties as reasonably assigned.
