Position Purpose The Immigration Coordinator is the primary point of accountability for immigration clients. This role involves providing reliable and concise immigration advice, managing the immigration process, and ensuring excellent customer service throughout.
Key Responsibilities:
- Stay Updated: Keep abreast of changes in local immigration laws and practices, and report new requirements to relevant parties
- Client Communication: Provide clear and accurate immigration advice (both written and verbal). Send an immigration plan to the assignee within 24 hours of initiation, including timelines and required documents
- Process Management: Verify initial inquiries, conduct a thorough case assessment, outline the complete procedure with clear timelines, provide guidance, and manage the immigration process from A to Z
- Regular Contact: Maintain regular communication with the assignee, customer, and HR manager throughout the service. Schedule calls to discuss the immigration plan and ensure understanding
- Issue Resolution: Immediately address any service-related complaints or issues. Notify your Manager of any escalations and document issues in the system
- Documentation: Record vital service-related information daily, upload necessary documents, and prepare applications and forms for submission to authorities
- Billing: Ensure services are invoiced promptly, within 48 hours of completion, in accordance with client billing requirements
- Client Updates: Provide timely updates and service reports to clients. Track expiration dates and notify appropriate contacts
- Business Development: Support business development by attending meetings with potential clients as required
- Regulatory Compliance: Maintain regular communication with local immigration and labour authorities and stay updated on relevant regulations
Manage the household goods moving process from booking to delivery, covering all stages from origin to destination for both domestic and international shipments.
Advise clients to ensure a smooth and ongoing experience with their household goods, including packing, deliveries, and other related services.
Manage customer expectations for both domestic and international clients.
Liaise with moving operations, sales teams, crew leaders, and vendors to remain up-to-date on customer needs, service changes, and insurance matters.
Participate in daily planning meetings with Move Coordinators (MCs), the warehouse supervisor, and the crew leader to ensure effective analysis and planning.
Collaborate with the Quoting department to determine the most cost-effective solutions for pricing services and jobs.
Confirm transport and service quotes from agents and vendors, and request discounts where possible.
Coordinate and book export/import shipments with agents and vendors.
Create waybill documentation for both incoming and outgoing shipments.
Verify required customs documentation for all import and export shipments.
Monitor documentation for all incoming and outgoing shipments.
Finalize jobs with accurate cost calculations.
Update electronic files and documents daily, maintaining records throughout the moving process.
Perform other duties as reasonably assigned
Job Purpose: The Client Relations Manager will play a key role in identifying and securing new business opportunities for our relocation and moving services. The position focuses on building and maintaining long-term relationships with corporate clients, ensuring Move One is included on their approved vendor lists, and managing ongoing service needs.
New Business Development:
Identify and engage with potential corporate clients in need of relocation and moving services.
Present Move One’s services to prospective clients, ensuring we are added to their approved vendor lists.
Develop and execute strategies to secure contracts and win bids for ad hoc relocation needs.
Client Relationship Management:
Maintain regular contact with existing clients to ensure satisfaction with services.
Act as the primary point of contact for clients, addressing inquiries and resolving service issues.
Foster strong relationships to encourage repeat business and referrals.
Account Maintenance:
Monitor client accounts, ensuring all services are delivered on time and within scope.
Coordinate with internal teams to manage logistics, ensuring seamless service delivery.
Regularly review and assess client needs, proposing additional services or improvements.
Reporting and Feedback:
Track and report on client interactions, sales pipeline, and successful bids.
Gather client feedback to inform service enhancements and address areas of improvement.
Job Purpose: The Client Relations Manager will play a key role in identifying and securing new business opportunities for our relocation and moving services. The position focuses on building and maintaining long-term relationships with corporate clients, ensuring Move One is included on their approved vendor lists, and managing ongoing service needs.
New Business Development:
Identify and engage with potential corporate clients in need of relocation and moving services.
Present Move One’s services to prospective clients, ensuring we are added to their approved vendor lists.
Develop and execute strategies to secure contracts and win bids for ad hoc relocation needs.
Client Relationship Management:
Maintain regular contact with existing clients to ensure satisfaction with services.
Act as the primary point of contact for clients, addressing inquiries and resolving service issues.
Foster strong relationships to encourage repeat business and referrals.
Account Maintenance:
Monitor client accounts, ensuring all services are delivered on time and within scope.
Coordinate with internal teams to manage logistics, ensuring seamless service delivery.
Regularly review and assess client needs, proposing additional services or improvements.
Reporting and Feedback:
Track and report on client interactions, sales pipeline, and successful bids.
Gather client feedback to inform service enhancements and address areas of improvement.
Job Purpose: The Client Relations Manager will play a key role in identifying and securing new business opportunities for our relocation and moving services. The position focuses on building and maintaining long-term relationships with corporate clients, ensuring Move One is included on their approved vendor lists, and managing ongoing service needs.
New Business Development:
Identify and engage with potential corporate clients in need of relocation and moving services.
Present Move One’s services to prospective clients, ensuring we are added to their approved vendor lists.
Develop and execute strategies to secure contracts and win bids for ad hoc relocation needs.
Client Relationship Management:
Maintain regular contact with existing clients to ensure satisfaction with services.
Act as the primary point of contact for clients, addressing inquiries and resolving service issues.
Foster strong relationships to encourage repeat business and referrals.
Account Maintenance:
Monitor client accounts, ensuring all services are delivered on time and within scope.
Coordinate with internal teams to manage logistics, ensuring seamless service delivery.
Regularly review and assess client needs, proposing additional services or improvements.
Reporting and Feedback:
Track and report on client interactions, sales pipeline, and successful bids.
Gather client feedback to inform service enhancements and address areas of improvement.
Primary point of contact for collection from corporate customers (excluding Private Customers) invoiced locally at all Move One operating countries;
Reconciliation of customer credit-card payments on AX;
Collection of payments from customers assigned to personnel by using available resources (Telephone, E-mail, databases);
Determines and initiates action to resolve rejected invoices and prepares payer corrections and/or appeals using electronic and paper processes;
Escalation, coordination of customer payments overdue above 21 days after securing confirmation of receipt of Move One invoices;;
Assist country accountant by sharing proof of payments received from customer to facilitate timely reconciliation during / before month-closing;
Identification and coordination of offset of receivable and payable for Agents and Key Accounts with requisite Collection Team member to minimize Aging on local issued invoices;
Upload Move One invoices and Purchase Orders to customer vendor payment portals assigned to personnel if not done so by Operations Staff;
Assures the completion and coordination of work in an associate’s absence, or as needed to maintain departmental standards.
Process outgoing and incoming customer and vendor invoices as per internal and statutory requirements
Perform internal control checks on vendor bills such as cost checking in operational system.
Petty cash and bank transfer responsibility
Liaise with external auditors/accountants and provide all documents and reports required for the audit and statutory reporting on weekly/monthly/yearly basis and ensure compliance with all rules and regulations
Communication with different departments, customers, vendors as required
Reconciliation of Petty cash and Bank reports (all expenses, revenues and other transfers) in financial system D365
Reconciliation of operational (job related) expenses, in internal systems
Reconciliation of all Advances given to employees for operational purposes.
Booking, reconciliation and clearing of all Prepaids, Deposits, Accruals and other pending accounts on monthly basis
Submitting local internal weekly/monthly reports as per internal rules and procedures.
Position Purpose
Serve as the single point of contact for coordinating assigned import, export, and domestic moves within and outside the local region.
Responsibilities/Duties/Functions/Tasks
Manage the household goods moving process from booking to delivery, covering all stages from origin to destination for both domestic and international shipments.
Advise clients to ensure a smooth and ongoing experience with their household goods, including packing, deliveries, and other related services.
Manage customer expectations for both domestic and international clients.
Liaise with moving operations, sales teams, crew leaders, and vendors to remain up-to-date on customer needs, service changes, and insurance matters.
Participate in daily planning meetings with Move Coordinators (MCs), the warehouse supervisor, and the crew leader to ensure effective analysis and planning.
Collaborate with the Quoting department to determine the most cost-effective solutions for pricing services and jobs.
Confirm transport and service quotes from agents and vendors, and request discounts where possible.
Coordinate and book export/import shipments with agents and vendors.
Create waybill documentation for both incoming and outgoing shipments.
Verify required customs documentation for all import and export shipments.
Monitor documentation for all incoming and outgoing shipments.
Finalize jobs with accurate cost calculations.
Update electronic files and documents daily, maintaining records throughout the moving process.
Perform other duties as reasonably assigned.
POSITION PURPOSE:
The Data Analyst is responsible for collecting, interpreting, and ensuring the quality and accuracy of data to support the Finance department. This role involves preparing reports, analyzing data trends, and providing actionable insights to relevant stakeholders while maintaining strict confidentiality of all data and information handled.
Responsibilities / Duties
Data Collection & Maintenance: Collect and load data from various systems, ensuring accuracy and completeness. Maintain data structures and interfaces to ensure seamless integration with preceding systems.
Data Processing & Analysis: Process data both automatically and manually, checking for correctness, completeness, and removing discrepancies. Aggregate data into tables and graphs to facilitate analysis and reporting.
Reporting: Prepare and distribute reports according to the reporting schedule. Present data in a clear and concise manner, using appropriate tools and techniques to support decision-making processes.
Trend Analysis: Proactively analyze data to identify trends and provide insights to stakeholders. Highlight key findings and provide recommendations based on the analysis.
Confidentiality: Ensure that all data handled is kept confidential and secure, following company policies and procedures. Exercise discretion when dealing with sensitive information and ensure that data is shared only with authorized personnel.
Collaboration: Work alongside different teams to understand business requirements for data analysis and reporting. Collaborate with various departments to gather relevant data and ensure comprehensive analysis.
Continuous Improvement: Keep up with new reporting tools and technologies to improve data presentation and reporting. Suggest and implement improvements to current data analysis processes.
Team Contribution: Work effectively as part of a team, contributing to all assignments and ensuring smooth communication and coordination with other employees and departments.
Quality Assurance: Perform quality work within deadlines, independently or with supervision. Ensure data accuracy and integrity in all reports and analyses.
Additional Duties: Perform other duties as assigned to support the overall objectives of the Finance department.
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