Position Purpose
The Property Coordinator proactively oversees all aspects of the home-finding process, ensuring a seamless and personalized experience for clients. By leveraging in-depth market knowledge and building strong industry relationships, the role facilitates property selection, negotiation, and transitions, ensuring client satisfaction and compliance with regional regulations.
Key Responsibilities /Duties/ Functions Tasks
Market Knowledge and Relationships
Stay current on real estate laws, principles, and practices across the Middle East, including Saudi Arabia, UAE, Qatar, Kuwait, and Iraq
Establish and maintain robust networks with property developers and property management companies to identify optimal properties for clients
Conduct routine market analysis to provide insights on rental trends, pricing, and availability
Database and Research Management
Develop and maintain a detailed record of properties, neighborhoods, and areas, including floor plans, photos, and views
Regularly update Move One’s property database with accurate information, landlord details, and contact information for real estate companies
Perform market research based on client criteria to prepare for briefing calls with the destination services team
Client Support and Negotiations
Organize property viewings and meetings involving destination consultants, clients, and real estate agents
Accompany assignees to property viewings, offering insights and support during the selection process
Negotiate lease terms to ensure client protection, prepare written offer letters for landlords, and conduct due diligence to safeguard tenant rights.
Advise clients and teams on local market conditions, including budgeting, rental payments, related fees, and negotiation strategie
Operational Coordinatio
Schedule appointments and provide detailed itineraries for property viewings, ensuring availability of backup options
Explain utility connection procedures and assist with timelines before move-in, where local regulations permit
Collaborate with the destination services team to manage client expectations effectively
Support expansion initiatives in Middle Eastern region
Position PurposeMove One’s Relocation Consultants support new expatriates and their families prior to their assignment by introducing them to the community, show them potential neighborhoods, support them with finding a home and sourcing schools and become familiar with the area, culture and customs. Once the expatriate and/or family relocate, the consultant and relocation team continue to offer support services to ensure a smooth settling in process.Responsibilities / Function Tasks / DutiesAnswer any queries, which the transferee may have about the relocation process and his/her expectations about the new location.Find neighborhoods, residences, schools/childcare for the transferee relevant to their needs and priorities, coordinating with the relocation team to provide optimum service. Coordinate all relevant visits and a suitable itinerary for the transferee based on the agreed services. These visits include, but are not limited to, rental properties, schools, neighborhoods, clubs, etc. Keep in constant communication with your assigned transferee(s) so that the most suitable itinerary is presented that meets their needs and expectations.Accompany the transferee on each day’s orientation, home-finding or school search and/or settling-in or familiarization tour.Follow up to answer additional questions and inform the relocation team and your assigned in-house Relocation Coordinator of the outcome, questions, challenges, needs analysis, follow up schedule, etc. All Move One Employees and Consultants are expected to:Work effectively as a team contributor on all assignments.Interact professionally with other employees, customers and suppliers.Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.Perform quality work within deadlines with or without direct supervision.
Position Overview:
The Relocation Consultant is the main point of contact for Move One’s clients for delivering destination and immigration services in their designated location. This role includes supporting Field Consultants, providing guidance, updates, and service-related information, as well as managing costs.
Key Responsibilities
Confirm receipt of service initiations with Clients within the KPI – driven timeframe (max. 1 business day) and open the jobs on the Move One Relocation Management Platform.
Make initial contact with new assignees within the KPI – driven timeframe, - max. one business day of service initiation.
Confirm services to be provided, and gather critical relocation information.
Collect and verify required data and documents.
If no sufficient internal team capacity, or services delivered in remote locations, - assign services to Field Consultants, coordinate with them and brief them on important details.
Provide timely updates and service reports to clients and RMCs.
Follow the applicable processes.
Ensure online systems, forms, and procedures comply with relevant SLAs, and ensure documents, service information, and milestones are uploaded to IT platforms.
Maintain a minimum of 95% satisfaction rate from assignees via customer evaluation reports.
Manage service-related complaints, issues, or challenges promptly.
Work closely with Field Consultants and Vendors, report any issues to the Regional Operations Manager.
Respond client requests promptly
Create and submit operational reports client forms, as required.
Ensure services are invoiced promptly.
Collaborate effectively as a team contributor on all assignments.
Interact professionally with other employees, customers, and suppliers.
Maintain a clear, concise, polite, and professional communication with all the stakeholders or the relocation
Complete mandatory training programs and attend Team Calls.
PRINICPAL ACCOUNTABILITIES:1. To fulfil the responsibilities and authorities of a Move Coordinator, as outlined in your letter ofappointment.2. To manage all administrative tasks related to the position of Move Coordinator as perMove Management Process3. To ensure accurate and timely completion of all documentation and necessary approvalfrom the Regional Manager for HHGS as and when required.4. To elevate any issue or dissatisfaction from the customer to the Regional Manager forHHGS after trying to resolve at own level.5. To actively use Job Progress Report in Intrack and report any problems as and whenrequired.6. To keep Operations informed of any VIP, complex or problematic move in order toanticipate issues and possibly prevent them.7. To actively communicate with assignee/client at all stages of the move and manageexpectations by clearly explaining the process each time.8. To endeavour to delight clients, by anticipating their needs and providing stellar service, atall times projecting the services and image of Move One.9. To provide coverage for colleagues on any type of leave, etc.10. To ensure the systems are utilized to their full capacity to maximize efficiency, andupdated at all times to ensure availability of up-to-date information for all teams11. To develop own knowledge of systems and customer service/professional skills throughself or online training.12. To maximize the utilization of resources available to the Company towards theachievement of annual objectives.13. To ensure the continuous improvement of operational efficiency and quality, complyingwith procedures and policies through fostering productive working relationships with allcolleagues.14. To be aware of all relevant Service Level Agreements, and ensure that account specificneeds are followed at all times.15. To ensure the financial review is performed for every vendor invoice pertaining to the job, to identify any discrepancies from agreed rates/quotes to Invoice. Financial review needs to berecorded on the Progress Report of the job.16. To actively participate in branch functions and Corporate Social Responsibilities initiatives.
Key Responsibilities
Primary point of contact for collection from corporate customers (excluding Private Customers) invoiced locally at all Move One countries;
Reconciliation of customer credit-card payments on D365;
Collection of payments from customers assigned to personnel by using available resources (Telephone, E-mail, databases);
Determines and initiates action to resolve rejected invoices and prepares payer corrections and/or appeals using electronic and paper processes;
Escalation, coordination of customer payments overdue above 21 days after securing confirmation of receipt of Move One invoices;
Assist country accountant by sharing proof of payments received from customer to facilitate timely reconciliation during / before month-closing;
Identification and coordination of offset of receivable and payable for Agents and Key Accounts with requisite Collection Team member to minimize Aging on local issued invoices;
Upload Move One invoices and Purchase Orders to customer vendor payment portals assigned to personnel if not done so by Operations Staff;
Assures the completion and coordination of work in an associate’s absence, or as needed to maintain departmental standards.
Perform additional tasks as assigned.
Coordination:
- Serve as the main client contact throughout the relocation process.
- Conduct needs assessments to understand client preferences and timelines.
- Provide guidance on relocation policies and services.
Relocation Planning:
- Develop relocation plans, including timelines and key milestones.
- Coordinate temporary housing, travel, and concierge services.
Assignee Support:
- Provide end-to-end support - before, during, and after relocation.
- Address assignee concerns and conduct follow-ups to ensure satisfaction.
Immigration Support:
- Assist with immigration and visa applications, ensuring accuracy.
Field Consultants Management:
- Coordinate with service providers and ensure they meet service standards.
- Resolve vendor issues promptly.
Administration:
-
Manage relocation documentation and ensure regulatory compliance.
-
Maintain accurate records and prepare cost estimates.
-
Monitor expenses and ensure timely invoicing.
Operational Responsibilities:
- Confirm service initiations with clients within 1 business day.
- Ensure processes comply with SLAs and maintain a 95% satisfaction rate.
- Assign services to Field Consultants when needed and track milestones.
- Provide timely updates and reports to clients.
Client Relations & Reporting:
- Respond promptly to client requests.
- Manage complaints and submit operational reports as needed.
Team Collaboration & Professional Conduct:
- Collaborate effectively and maintain professional communication with all stakeholders.
Additional Duties:
- Complete training, attend meetings, and perform other relevant duties as assigned.
Position Purpose
Serve as the single point of contact for coordinating assigned import, export, and domestic moves within and outside the local region.
Responsibilities/Duties/Functions/Tasks
Manage the household goods moving process from booking to delivery, covering all stages from origin to destination for both domestic and international shipments.
Advise clients to ensure a smooth and ongoing experience with their household goods, including packing, deliveries, and other related services.
Manage customer expectations for both domestic and international clients.
Liaise with moving operations, sales teams, crew leaders, and vendors to remain up-to-date on customer needs, service changes, and insurance matters.
Participate in daily planning meetings with Move Coordinators (MCs), the warehouse supervisor, and the crew leader to ensure effective analysis and planning.
Collaborate with the Quoting department to determine the most cost-effective solutions for pricing services and jobs.
Confirm transport and service quotes from agents and vendors, and request discounts where possible.
Coordinate and book export/import shipments with agents and vendors.
Create waybill documentation for both incoming and outgoing shipments.
Verify required customs documentation for all import and export shipments.
Monitor documentation for all incoming and outgoing shipments.
Finalize jobs with accurate cost calculations.
Update electronic files and documents daily, maintaining records throughout the moving process.
Perform other duties as reasonably assigned.
Job Purpose: The Client Relations Manager will play a key role in identifying and securing new business opportunities for our relocation and moving services. The position focuses on building and maintaining long-term relationships with corporate clients, ensuring Move One is included on their approved vendor lists, and managing ongoing service needs.
New Business Development:
Identify and engage with potential corporate clients in need of relocation and moving services.
Present Move One’s services to prospective clients, ensuring we are added to their approved vendor lists.
Develop and execute strategies to secure contracts and win bids for ad hoc relocation needs.
Client Relationship Management:
Maintain regular contact with existing clients to ensure satisfaction with services.
Act as the primary point of contact for clients, addressing inquiries and resolving service issues.
Foster strong relationships to encourage repeat business and referrals.
Account Maintenance:
Monitor client accounts, ensuring all services are delivered on time and within scope.
Coordinate with internal teams to manage logistics, ensuring seamless service delivery.
Regularly review and assess client needs, proposing additional services or improvements.
Reporting and Feedback:
Track and report on client interactions, sales pipeline, and successful bids.
Gather client feedback to inform service enhancements and address areas of improvement.
Attached
See attached
