Job Purpose: The Client Relations Manager will play a key role in identifying and securing new business opportunities for our relocation and moving services. The position focuses on building and maintaining long-term relationships with corporate clients, ensuring Move One is included on their approved vendor lists, and managing ongoing service needs.
New Business Development:
Identify and engage with potential corporate clients in need of relocation and moving services.
Present Move One’s services to prospective clients, ensuring we are added to their approved vendor lists.
Develop and execute strategies to secure contracts and win bids for ad hoc relocation needs.
Client Relationship Management:
Maintain regular contact with existing clients to ensure satisfaction with services.
Act as the primary point of contact for clients, addressing inquiries and resolving service issues.
Foster strong relationships to encourage repeat business and referrals.
Account Maintenance:
Monitor client accounts, ensuring all services are delivered on time and within scope.
Coordinate with internal teams to manage logistics, ensuring seamless service delivery.
Regularly review and assess client needs, proposing additional services or improvements.
Reporting and Feedback:
Track and report on client interactions, sales pipeline, and successful bids.
Gather client feedback to inform service enhancements and address areas of improvement.
Job Purpose: The Client Relations Manager will play a key role in identifying and securing new business opportunities for our relocation and moving services. The position focuses on building and maintaining long-term relationships with corporate clients, ensuring Move One is included on their approved vendor lists, and managing ongoing service needs.
New Business Development:
Identify and engage with potential corporate clients in need of relocation and moving services.
Present Move One’s services to prospective clients, ensuring we are added to their approved vendor lists.
Develop and execute strategies to secure contracts and win bids for ad hoc relocation needs.
Client Relationship Management:
Maintain regular contact with existing clients to ensure satisfaction with services.
Act as the primary point of contact for clients, addressing inquiries and resolving service issues.
Foster strong relationships to encourage repeat business and referrals.
Account Maintenance:
Monitor client accounts, ensuring all services are delivered on time and within scope.
Coordinate with internal teams to manage logistics, ensuring seamless service delivery.
Regularly review and assess client needs, proposing additional services or improvements.
Reporting and Feedback:
Track and report on client interactions, sales pipeline, and successful bids.
Gather client feedback to inform service enhancements and address areas of improvement.
Job Purpose: The Client Relations Manager will play a key role in identifying and securing new business opportunities for our relocation and moving services. The position focuses on building and maintaining long-term relationships with corporate clients, ensuring Move One is included on their approved vendor lists, and managing ongoing service needs.
New Business Development:
Identify and engage with potential corporate clients in need of relocation and moving services.
Present Move One’s services to prospective clients, ensuring we are added to their approved vendor lists.
Develop and execute strategies to secure contracts and win bids for ad hoc relocation needs.
Client Relationship Management:
Maintain regular contact with existing clients to ensure satisfaction with services.
Act as the primary point of contact for clients, addressing inquiries and resolving service issues.
Foster strong relationships to encourage repeat business and referrals.
Account Maintenance:
Monitor client accounts, ensuring all services are delivered on time and within scope.
Coordinate with internal teams to manage logistics, ensuring seamless service delivery.
Regularly review and assess client needs, proposing additional services or improvements.
Reporting and Feedback:
Track and report on client interactions, sales pipeline, and successful bids.
Gather client feedback to inform service enhancements and address areas of improvement.
Job Purpose: The Client Relations Manager will play a key role in identifying and securing new business opportunities for our relocation and moving services. The position focuses on building and maintaining long-term relationships with corporate clients, ensuring Move One is included on their approved vendor lists, and managing ongoing service needs.
New Business Development:
Identify and engage with potential corporate clients in need of relocation and moving services.
Present Move One’s services to prospective clients, ensuring we are added to their approved vendor lists.
Develop and execute strategies to secure contracts and win bids for ad hoc relocation needs.
Client Relationship Management:
Maintain regular contact with existing clients to ensure satisfaction with services.
Act as the primary point of contact for clients, addressing inquiries and resolving service issues.
Foster strong relationships to encourage repeat business and referrals.
Account Maintenance:
Monitor client accounts, ensuring all services are delivered on time and within scope.
Coordinate with internal teams to manage logistics, ensuring seamless service delivery.
Regularly review and assess client needs, proposing additional services or improvements.
Reporting and Feedback:
Track and report on client interactions, sales pipeline, and successful bids.
Gather client feedback to inform service enhancements and address areas of improvement.
Position Purpose
The Relocation Data Analyst is responsible for collecting, interpreting, and ensuring the quality and accuracy of data related to relocation services. This role involves preparing reports, analysing data trends specific to relocation operations, and providing actionable insights to relevant stakeholders while maintaining strict confidentiality of all data and information handled.
Responsibilities / Duties
Data Collection & Maintenance: Collect and load data from various systems related to relocation services, ensuring accuracy and completeness. Maintain data structures and interfaces for seamless integration with existing systems.
Data Processing & Analysis: Process relocation data both automatically and manually, checking for correctness and completeness. Aggregate data into tables and graphs to facilitate analysis and reporting on relocation trends.
Data Visualization: Create visually compelling dashboards and reports using data visualization tools to communicate insights effectively. Utilize graphical representations to highlight key data trends and facilitate data-driven decision-making.
Reporting: Prepare and distribute reports according to the reporting schedule. Present data clearly and concisely, utilizing appropriate tools and techniques to support decision-making processes in relocation management.
Trend Analysis: Proactively analyse relocation data to identify trends, patterns, and opportunities for improvement. Highlight key findings and make recommendations based on analysis to enhance service delivery.
Confidentiality: Ensure all data related to relocation services is kept confidential and secure, following company policies. Exercise discretion when handling sensitive information, sharing data only with authorized personnel.
Collaboration: Work alongside different teams, including relocation specialists and operational teams, to understand business requirements for data analysis and reporting. Collaborate with various departments to gather relevant data for comprehensive analysis.
Continuous Improvement: Stay updated with new data visualization tools and technologies to improve data presentation and efficiency in relocation services. Suggest and implement improvements to current data analysis and visualization processes
Project Contributions: Contribute to relocation projects, including sales data analytics, finance-related initiatives, and pricing-related projects.
Team Contribution: Work effectively as part of a team, contributing to all assignments and ensuring smooth communication and coordination with other employees and departments involved in relocation services.
Quality: Perform quality work within deadlines, independently or under supervision. Ensure data accuracy and integrity in all reports and analyses related to relocation activities.
Additional Duties: Perform other duties as assigned to support the overall objectives of the Relocation department.
- Ensure that all online systems, forms, and procedures are completed as per the relevant RMCs SLA
- Achieve a minimum of 95% satisfaction rate from all assignees via customer evaluation reports
- Manage a cases load of between 60-90 active cases depending on experience
- Make initial contact to any new assignee to their destination within one business day of initiation
- Inform assignee and queries will be responded to within 4 working hours
- Explain to the assignee Move One's relationship to their employer or the RMC
- Confirm the service to be provided, sending needs questionnaires, and asking about critical elements of the relocation
- Monitor changes in the immigration legislation and reporting on new requirements
- Follow up with the assignee at the midway point of the service to provide an opportunity
- Ensure that all services are invoiced within the shortest possible time after the service is completed, and sending an accurate invoice to the client/RMC within 5 working days of service
- Support the destination consultant with guidance, advice, and training during the service
- Conduct bi-monthly staff meetings/calls covering scheduling, training updates, and operational reminders with all local destination staff
- Monitor and control costs related to job performance
- Interact professionally with other employees, customers and suppliers
- Interact professionally with other employees, customers and suppliers.
Research audience preferences and discover current trends
Create engaging text, image and video content
Design posts to sustain reader's curiosity and create buzz around Move One product
Measure web traffic and monitor SEO
Stay up to date with changes in all social platforms, ensuring maximum effectiveness
Train co-workers to use social media in a cohesive and beneficial way
Facilitate online conversations with customers and respond to queries
Report on online reviews and feedback from customers and fans
Develop an optimal posting schedule, considering web traffic and customer engagement metrics
Oversee social media account's layout
Suggest new ways to attract prospective customers, like promotions and competitions
Position Purpose
The Move One Relocation Coordinator is a senior member of the relocation team (handling destination and immigration) and is the primary point of accountability for Move One’s Relocation Management Company clients (RMCs) regarding destination and immigration services in their assigned destination (Slovakia) and for assigned account in accordance to client´s alignment. The Relocation Coordinator is also responsible for supporting the Relocation Consultants in their assigned destinations with guidance, updates, and service related information as well as responsible for cost review and management.
Responsibilities / Duties /Functions Tasks• Confirming receipt of service initiations with Clients/RMCs within one business day; Opening a new v3 job for allinitiations within one business day, unless it has been done by Confirm billing details and service and fees withservice initiation if not specified by SLA;• Ensuring that all online systems, forms, and procedures are completed as per the relevant RMCs SLA Achieve aminimum of 95% satisfaction rate from all assignees via customer evaluation reports Manage a caseload ofbetween 60--90 active cases depending on experience;• Making initial contact to any new Assignee to their destination within one business day of initiation; Informassignee and queries will be responded to within 4 working hours;• Assigning the newly initiated service to one of the local Destination Consultants and briefing• Destination Consultant on important service details;• Explaining to the assignee Move One’s relationship to their employer and/or the RMC, confirming the service tobe provided, sending needs questionnaires, asking about critical elements of the relocation, as a Providing clearand timely updates and service reports to Move One clients and RMCs;• Collection of required data (answers to initial questions) and its verification, and further identification of theapplicable full immigration procedure within 24hrs of receipt of documents or e-mail.• Monitoring changes in the immigration legislation and reporting on new requirements / changes to all theinterested parties (Immigration Team / Country Manager / Product Manager / Clients);• Following up with the Assignee at the midway point of the service to provide an opportunity for the Immediatelyinforming the Move One client/RMC of any service related complaints, issues or challenges, as well as toRegional Operations Manager of any service issues; Immediately notifying Regional Operations Manager of anyservice issues or escalations Collecting feedback on the vendors and reporting to the Regional OperationsManager of any service issues arising from those feedback reports;• Ensuring that Destination templates, information in V3 and on Move One website is always up to• Confirming that all required documents are uploaded in accordance to document naming protocol Ensuring thatall services are invoiced within the shortest possible time after the service is completed, and sending an accurateinvoice to the client/RMC within 5 working days of service Supporting the Destination Consultant with guidance, advice, and training during the service; Monitoring the Destination Consultant’s reporting in the system.
Position Purpose
Reporting to the Tender and Pricing Manager, the Quotes Coordinator will partner with Operations, Sales and other company functional areas, to provide quoting support for Logistics & Freight Forwarding inquiries received by Move One for regional and global customers. You will be responsible for producing quotes, & supporting requests for proposals, and working with all teams within the organization to achieve this.
Duties/Responsibilities / Functions Tasks
Preparation of timely responses to all customer RFQ's for Iraq and GCC countries as assigned.
Ensure system generated quotes are prepared with all mandatory fields completed, also indicating details of nominated vendor(s), revenue and profit estimates and supported by all applicable terms and conditions.
Communicate with the client to acknowledge each request, establish understanding of the requirements, provide timely updates as to the status of pending quotes and to ascertain the status of previously submitted quotes.
Liaise with concerned Move One Supply Chain / partner agents to establish & maintain up to date standard tariffs on-file for local transportation, sea / airport handling / clearance & warehousing RH&D services at all major / established points of origin/trans-load in Iraq / the GCC region including Jordan. Rates to be re-validated on a quarterly basis at minimum.
Assist in the development & maintenance of a database for;• Shipping Lines: containerized, break bulk & RoRo• Carriers: cargo & PAX airlinesFor main Sea /Air ports under each Trade Lane (IQ, GCC & Jordan). Each Carrier must have POC details to facilitate issue of regular inquiries depending on Trade Lane for Import/Export.
Work in conjunction with the Move One Bid Coordinator to establish and maintain up to date road freight rates for primary trade lanes.
Maintain regular communication with Move One Operations / local offices, agents and transportation providers to ensure current and relevant knowledge of SOP's, import / export regulations and transportation availability & schedules for assigned lanes.
Ensure opportunity / quote visibility by recording details of each inquiry in the on-line Quote Tracker, to include at a minimum basic customer/POC information, key RFQ details, request & submission dates and quoter reference numbers
Responsibilities
Present and sell company products and services, including moving, relocations, logistics, and other specialized services to current and potential clients in the assigned market segment.
Identify and propose potential business deals by contacting potential partners and exploring opportunities.
Seek out opportunities to increase business in all service areas.
Identify sales prospects and contact assigned accounts.
Establish and maintain relationships with current and potential clients.
Help develop and submit professional, clear, and effective proposals for current and prospective customers.
Provide a consistently high level of service to Move One customers regarding the entire process of relocation, freight rates, service levels, schedule information, and customer inquiries and complaints.
Manage account services through quality checks and other follow-ups.
Identify and resolve client concerns.
Stay up-to-date on new product and service opportunities, special developments, market conditions, competitors' activities, and advertising and promotional trends through personal connections and by reading pertinent literature.
Communicate new opportunities, special developments, information, or feedback gathered through networking activities to appropriate company staff.
Participate in sales meetings and networking events, both during and outside of core business hours.
Stay current on customer and industry trends.
Understand competitor strategies, capabilities, and pricing to position Move One advantageously.
Develop and present value-based proposals, turn customer interest into actions that \"close the deal, \" and ensure the process and quality of customer documentation.
