Client Relations Manager (Relocation and Moving Services) - Skopje, Macedonia
Macedonia
Full time
Job Purpose: The Client Relations Manager will play a key role in identifying and securing new business opportunities for our relocation and moving services. The position focuses on building and maintaining long-term relationships with corporate clients, ensuring Move One is included on their approved vendor lists, and managing ongoing service needs. New Business Development: - Identify and engage with potential corporate clients in need of relocation and moving services. - Present Move One’s services to prospective clients, ensuring we are added to their approved vendor lists. - Develop and execute strategies to secure contracts and win bids for ad hoc relocation needs. Client Relationship Management: - Maintain regular contact with existing clients to ensure satisfaction with services. - Act as the primary point of contact for clients, addressing inquiries and resolving service issues. - Foster strong relationships to encourage repeat business and referrals. Account Maintenance: - Monitor client accounts, ensuring all services are delivered on time and within scope. - Coordinate with internal teams to manage logistics, ensuring seamless service delivery. - Regularly review and assess client needs, proposing additional services or improvements. Reporting and Feedback: - Track and report on client interactions, sales pipeline, and successful bids. - Gather client feedback to inform service enhancements and address areas of improvement.