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Job Description
Vendor coordinaton
Identify minimum 2 vendors and brokers in each country for all subcontracted service requirements
Implementation and management of household goods moving standard operating procedures in line with Move One company standards
Ensure that vendor and/or local office have all capabilities/resources to perform the required services
Ensure vendors understand metrics and responsibilities including packing metrics and billing and operational documentation requirements
Responsible for due dilligance on vendor and coordination all financial and operational reviews to be submitted to management
Responsible to vet crews for quality and ensure preferred crews work on Move One jobs
Responsible for translating vendor agreements, training forms from English to French as well as adapt to local and regional needs
Collaborate with operations and coordination team to set standard operational metrics as well as job specific metrics
Lead the collection of operational metrics and participate in understanding and lead regular reviews with partners and vendors
Receive feedback from Move Coodinators on vendor / local office performance. Identify and implement corrective action where needed
Escalations - when we experience quality issues, cost overruns you will be the interface with vendors / partners to understand and rectify issues
Keep track of all packing supplies stock for all Move One offices in Africa (carton, tape, bubble-wrap, shrink-wrap, wood)
Responsible for sourcing local packing supplies vendor, restocking and ensuring lead times sufficient
Ensure that all stored customer goods / Move One goods are tightly controlled in terms of costings, security and Health and Safety
Pricing coordinaton
Central point of contact for local, private and coporate requests. (X-D2D & I-D2D)
Pricing for sea freight and airfreight import/export for both Logistics and Moving services
Responds to customer, acknlowledges request and confirms they will be contacted for survey
Assigns surveys to either local offices or approved agents
Promote & perform all video-estimate surveys for Agent, Private and Coporate when required
Review survey results, confirms survey is complete and accurate
Input survey results into Intrack and submit to quoting team with deadlines
Provide pricing to quoting department for non-standard rate requests
Shipping Process and Customs Regulations
Identify primary ports of entry & exit (air/sea)
Prepare process and methodology for shipping commercial, diplomatic and military shipments for import/export. This should include optimal routing, documentation requirements and transit time. (Moving & Logistics)
Market Research
Evaluate opportunities through client interaction, online calls and face to face meetings
Understand individual clients setup & project service requirements
Determine how individual clients procure moving services
Collect and analyze competitor sell rates
Skills
CANDIDATE REQUIREMENTS:
5+ years experience of managing vendors and household goods moving operations
Strong English and French skills (written and verbal) are essential
Computer literate
Excellent time management and multi-tasking skills
WORK REQUIREMENTS:
Proactively seeks to self educate on developments in the local and international moving industry. Is acutely aware of the competitors
Work effectively as a team contributor on all assignments
Interact professionally with other employees, customers and suppliers
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
Perform quality work within deadline with or without direct supervision
Able to work out of core office hours as required
Ability to gain respect, lead by example and build good relationships with customers, partners and colleagues
Excellent time management and multi-tasking skills
Performs well under pressure