Move coordinator - Hungary

POSITION PURPOSE:

1.        To provide the highest standard of service to our customers in managing their move, ensuring

the positive perception of the company and its services and securing excellent feedback.

2.        To Identify and assess customers’ needs to achieve satisfaction.

3.         To build sustainable relationships and trust with customer accounts through open and interactive communication. Follow communication procedures, guidelines, and policies.

4.        To apply the Move Management Process to each and every move, ensuring accurate and

timely completion of all administrative tasks associated with each move.

5.        To ensure all steps of the move management process are followed and recorded in the

appropriate systems. Keep records of customer interactions, process customer accounts and file documents.

6.           To work hand in hand with the sales and operations teams to ensure maximization of profit

opportunities and a smooth process for the customer.

7.         Maximize profitability by ensuring all services are invoiced and paid for as per business terms

and conditions.

8.         Perform accurate review of any kind of service by the vendor and compare the same to the

vendor quote and invoice.

9.            Provide accurate, valid and complete information by using the right methods/tools.

10.         Manage customer complaints, provide appropriate solutions and alternatives within the time limits;

follow up on to ensure resolution.

DUTIES/ FUNCTION TASKS:

1. Opening and timely closing of jobs as per attached KPI’s
2. Creating invoices and submitting for approval as per attached KPI’s
3. Managing all move documentation and system entries to ensure all is updated in a timely

and complete way as per Company policy

4. Ensuring payments are received ahead of packing from private and non-credit approved

Corporate/Agents

5. Adhering to Service Level Agreements for each individual Corporate/ Agent accounts

(Where applicable).

6. Ensuring that terms and conditions and insurance proposal forms are accurate and

complete and uploaded on each file handled.

7. Providing clear and precise communication both internally and externally.
8. Communicating and supplying all relevant information to service partners, agents and other

parts of the Move One organization.

9. Using the ‘Status Update’ function in Intrack in a complete and timely way.
10. Capturing and recording (wherever possible in Intrack as a progress report update) all

feedback (good and bad) and conversation with customers and forwarding relevant data to

your line manager.

11. Adhering to the company’s ‘reply within 24 hours’ policy on all communications (emails,

phone calls, letters etc).

GENERAL RESPONSIBILITIES:

•        To maintain high standards of personal presentation and ensure personal working area

is kept clean and tidy at all times.

•        To adhere to quality standards and procedures.
•         To seek at all times ways and means to further enhance the Move One image and

reputation through improvements of presentation and customer service.

•         To ensure correct and full use of the Company’s Operating systems including but not

limited to InTrack.

•        Any other duties as assigned by the Company.

QUALIFICATIONS

•       Minimum 3 years of Customer Service Experience is preferred.
•       Strong English skills (written and verbal) are essential.
•        Preference of College degree.
•        Excellent Customer Service Skills.
•        Excellent communication and presentation skills.

• Track record of over-achieving quota
• Strong phone contact handling skills and active listening

•         PC applications: Word, Excel, Open Office, Windows.
•         Demonstrated ability to work in a proactively diverse and inclusive organization.
•        Ability to gain respect and build good relationships with customers, partners and colleagues.
•         Excellent time management and multi-tasking skills.
•          Effectively works well under pressure.

WORK REQUIREMENTS

•        Provide “after hours” contact information to clients when in the middle of service delivery.
•         Frequent, consistent verbal and written communication.
•         Able to maintain regular, predictable attendance.

QUALIFICATIONS

•         Minimum 3 years of Customer Service Experience is preferred.
•         Strong English skills (written and verbal) are essential.
•         Preference of College degree.
•         Excellent Customer Service Skills.
•         Excellent communication and presentation skills.

•  Track record of over-achieving quota
•  Strong phone contact handling skills and active listening

•        PC applications: Word, Excel, Open Office, Windows.
•        Demonstrated ability to work in a proactively diverse and inclusive organization.
•        Ability to gain respect and build good relationships with customers, partners and colleagues.
•        Excellent time management and multi-tasking skills.
•        Effectively works well under pressure.

WORK REQUIREMENTS

•      Provide “after hours” contact information to clients when in the middle of service delivery.
•      Frequent, consistent verbal and written communication.
•      Able to maintain regular, predictable attendance.