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Pune, India
Posted 2018/03/25 04:50:46
Expires 2019-08-16
Ref: JB3785044
Job Description
| POSITION PURPOSE |
| Maintain high level customer service and serve as single point of coordination for assigned import and export shipments. |
| RESPONSIBILITIES/DUTIES/FUNCTIONS TASKS |
| Manage and monitor logistics and moving jobs from pick up to delivery; origin to destination, domestic and international. |
| Provide excellent Customer Service. Update clients on daily basis and provide xls updates when it is necessary. |
| Manage customer expectations and help address or identify concerns quickly and seek solutions with support from the Operations team leader. |
| Update Intrack system, open, invoice and close jobs, enter comments and statuses on daily basis and inform Iraq stations about the up coming shipments. |
| Liaise with field office ops, flight operators and charter agents to coordinate back up solutions or alternative logistical support to meet the customers' requirements and best satisfy the growing demands. |
| Check required customs documentation for import and export shipments. Inform relevant parties on documentation requirements. |
| Requesting and booking of export and import shipments with agents and vendors. |
| Assist with requesting transport and service quotes from agents and vendors. |
| Work closely with the moving quoting team to assure they understand any service uniquenesses or trends that need to be identified when calculating pricing. |
| Keep track of customer payment terms and make sure billing is done accordingly by reviewing invoices and comparing to contracted amounts. |
| Meet the time frame set for closing jobs, verifying all costs and sells entered in the job and invoicing the customers. |
| Generating a weekly report to be submitted on Fridays with snapshot of the projects as they are, to include any problems or and required escalations. |
| Inform the Operations team leader on updates, glitches, problems and any new business / operational requirements immediately so that communication is shared internally to better support and prepare the customers. |
Skills
| QUALIFICATIONS |
| Minimum 1 year Coordination Experience, preferably within the field of logistics. |
| Strong English skills (written and verbal). |
| Excellent knowledge of MS office and other applications |
| Preference of College degree. |
| Demonstrated ability to work in a proactively diverse and inclusive organization. |
| Ability to gain respect and build good relationships with customers, partners and colleagues. |
| Excellent time management and multitasking skills. |
| Effectively works well under pressure. |
Job Details
Job Location
Pune, India
Job Role
Logistics and Transportation
Employment Status
Full time
Employment Type
Employee
Number of Vacancies
1
Preferred Candidate
Career Level
Mid Career
Years of Experience
Min: 1
Residence Location
Pune, India
Degree
Bachelor's degree