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Job Description
Manage the household goods process from booking to delivery; origin to destination
Responsible for coordinating international moves with corporate clients dealing with both imports and exports
Counsel clients to ensure the best ongoing experience regarding their household goods shipments, pack outs, deliveries, fine arts, etc.
Manage the expectations of both domestic and international customers
Assist with answering questions and offering solutions in order to offer the best moving services
Liaise with moving operations, customer service reps, sales and crew leaders in order to stay up to date on customer needs, service developments, insurance matters, etc.
Actively support our preferred supplier relationships
Work closely with price analyst andQuoting department to best price services and jobs for the most cost-effective solutions
Confirming transport and service quotes from agents and vendors, and requesting a discount when possible
Requesting and booking of export and import shipments with agents and vendors
Checking waybill documentation for outgoing and incoming shipments
Checking required customs documentation for import and export shipments
Monitoring documentation for incoming and outgoing shipments
Closing jobs with actual cost calculations (approved by Country Manager / regional operations manager)
Assisting the crew leader with any unique crew skill set or equipment requirements to handle pack outs, deliveries, shipments
Coordinating the shipments schedule with crew leader and customs specialist
Assisting with preparation of main documents for individual moves
Daily update of electronic files and documents required throughout the cycle of each household goods moving service.
Meet or exceed service metrics and revenue capture expectations
Skills
Minimum 1 year Moving Coordination Experience - advantage
Strong English skills (written and verbal)
PC applications: Word, Excel, Open office, Windows
Preference of College degree
Demonstrated ability to work in a proactively diverse and inclusive organization.
Ability to gain respect and build good relationships with customers, partners and colleagues
Excellent time management and multi-tasking skills
Effectively works well under pressure.