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Job Description
Position Purpose
1. To ensure accurate and timely completion of all administrative tasks as assigned by the move coordinators and Operations team.
2. To ensure all steps of the move are followed and recorded as per tasks assigned by move coordinator.
Principal Accountabilities
1. Complete all administrative tasks as applicable related to the position of Moving Intern as per Move Management Process
2. To update Job Progress Report in the system and report any discrepancy weekly
3. To provide administrative coverage for colleagues on any type of leave, etc..
Duties / Function Tasks
1. Opening and timely closing of jobs as assigned by Operations Team.
2. Maintaining and updating move documentation and system entries to ensure all is updated in a timely and complete way as per Company policy.
3. Ensuring that terms and conditions and insurance proposal forms or waivers are accurate and complete and uploaded on each file handled.
4. Providing clear and precise communication both internally and externally.
5. Using ‘Status Update’ function in Intrack in a complete and timely way.
6. Adhering to the company’s ‘reply within 24 hours’ policy on all communications (emails, phone calls, letters etc).
General Responsibilities
1. To maintain high standards of personal presentation and ensure personal working area is kept clean and tidy at all times.
2. To adhere to quality standards and procedures.
3. To seek at all times ways and means to further enhance the Move One image and reputation through improvements of presentation and customer service.
4. To ensure correct and full use of Company’s Operating systems including but not limited to the internal system
Skills
Minimum 6 months- 1 year customer service or Logistics/Moving experience is preferred.
Strong English skills (written and verbal) are essential.
Preference of College degree.
Excellent Customer Service Skills.
PC applications: Word, Excel, Open office, Windows.
Ability to gain respect and build good relationships with customers, partners and colleagues.
Excellent time management and multi-tasking skills.
Requirement
Frequent, consistent verbal and written communication.
Able to maintain regular, predictable attendance.